“Group of people sitting around a table with a laptop and mugs, under a ‘Welcome’ sign in a collaborative space.”

Customer Service at AO

At AO, our customers are at the heart of everything we do! Our AOers live and breathe our values, making sure every customer leaves with a smile; that’s why our logo is smiling too! And hey, don’t just take our word for it—we’ve got over 600k glowing TrustPilot reviews to back it up!

We’re not only passionate about our customers, we’re passionate about our people too. We really do care, and we’re always listening. We offer clear progression paths, and our skills bandings mean that the more you learn… the more you earn.

So, what’s it actually like to be a part of the AO team? Let’s find out!

"Person wearing headphones and a white shirt, seated at a desk in a busy office environment with colleagues working in the background."

Customer Experience

Our Customer Experience department are there for the moments that matter. Whether our customers have bought a new washing machine, fridge freezer or TV, they can reach us on the phone, over email or through social media, for any support. They’re not just speaking to customers to provide the smoothest journey, but they also work closely with our manufacturers, logistics team, and a whole bunch more!

Our purpose is simple; to give our customers the best service, because it’s not what we do, it’s how we make them feel.

"Individual wearing headphones, smiling while looking off-camera, in a professional office setting."

Mobile Phones Direct

Mobile Phones Direct, BuyMobile and AffordableMobile make up our mobile department, which is now an exciting part of the AO family. Working with three of the biggest networks; O2, Vodafone and Three, we offer our customers some amazing benefits, the best deals and even better service!