Customer Service
Customer Service at AO
Making customers happy is at the heart of everything we do. It’s such a big deal at AO that even our logo is smiling!
Our values run through our contact centre like a big green thread. Making our mums proud, and treating everyone like our gran – we truly are exceptional in the moments that matter.
Check out what some of our AOers have to say about working in our CEx team
To help you get familiar with our Recruitment Process – we’ve outlined all the steps below if you’re applying for a role in our Customer Service team. If you need to request any reasonable adjustments please let one of our friendly recruiters know and we can make sure the process works for you.
Application
Once you’ve submitted your application, you’ll get a confirmation email from the team to let you know we’ve got everything and it’s being reviewed.
Telephone Screen with the Recruitment Team
Shortly after applying, one of our recruiters will give you a call to chat through the experience on your CV and tell you a little more about the job.
Face-to-face Interview
Then we’ll invite you in for a face-to-face interview at our Head Office in Bolton to meet with some of the Managers. They’ll ask you some more questions about your experience and the personal behaviours that make up a brilliant Customer Service Specialist.
Offer
If you’re successful, we’ll make you an offer within 48 hours of your interview! You’ll be sent everything you need to get you set up ahead of your start date.
We’re really excited that you’re thinking about joining our Customre Service team at AO. To make it as easy as possible, here are some of our Frequently Asked Questions (FAQs).
How should I dress for my interview?
We want to see the best version of you at your interview so we’d love you to come dressed smart and ready to shine. Once you’ve got the job we have a smart-casual dress code.
Is there any flexibility on shifts?
Unfortunately, due to the nature of the role we are unable to amend the shift rota.
Do you offer hybrid working?
We offer hybrid working on all of our core teams. We do require you in the office for the first 3 months whilst you learn the ropes, after this it’s a 50/50 split between the office and home.
Will you provide me with a laptop?
We provide all of our staff with all the equipment needed to do their job, in the office and comfortably from home.
Will I work bank holidays?
We schedule shifts on bank holidays, you may find your rota means you do work bank holidays, you can either book them as holidays or use the extra holiday day another time in the year.
Where is the office?
Our head office is in Horwich, Bolton – very close to the motorway and Horwich parkway train station, we also have on site parking for all staff and are very close to 2 major bus routes. We have the privaledge of having hot food served on site, but if you’re feeling adventurous, we’re close to middlebrook retail park which has an array of options.
What benefits do you offer?
Our benefits are designed to cover moments that matter to AOers. From discounts on ao.com, free tickets at the AO Arena, holidays, pension and everything in between – you can find them all listed on our Benefits page.