Jobs

Terms of use & Privacy Policy

Introduction

This page is designed to provide you with information about how we use the personal data and information that you provide to us during your use of the [www.ao-jobs.com] website and any communication (for example telephone) made between us relating to such use.

AO.com is the data controller of the information you provide. AO Retail Limited (t/a ao.com) is a company registered in England and Wales with registered number 03914998. We are part of the AO World PLC group of companies and our registered office address is 5A Parklands, Lostock, Bolton, BL6 4SD.

We may change our privacy policy from time to time. This policy was last updated on [01/11/2019] and is version 2.0.


Your information and why we process it

The information we collect when you visit our jobs website or apply for a job (by any means including via the web portal or sending us your CV) is name, address, phone number, email, any contents you choose to put on your CV (including but not limited to date of birth, gender, medical conditions, educational history and employment history). Our jobs website may also collect some data / technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, IP addresses and cookies.

From time to time we may also ask you to undertake a psychometric test to check your suitability for a role.

We only collect, keep, use or share your information for genuine business purposes, when you’ve approved us to do so, or when we’re obliged to legally. There are a few reasons why we use your personal details:

1.      To contact you by email, phone, post or social media and to keep a record of your responses;

2.      Sending you information about recruitment campaigns that we are running;

3.      Sending you information about AO that may be of interest, useful or helpful to your profession;

4.      To assess whether you are suitable for any roles available;

5.      To process any application that you have sent to us including contacting you to discuss your application;

6.      Arranging job interviews

7.      Retaining your details in relation to future roles

 

Basis for processing

To be allowed to process your personal data, we must have a legal basis for the processing. The data protection legislation sets out what these bases are. We have described below the different bases that we rely on and provided examples of the processing.

Consent

As a general rule we will rely on consent to process your personal data. This means that you have decided to allow us to process your data.  By submitting your data to AO Jobs you are actively telling us that you are happy for us to process your personal data in accordance with this policy. You may withdraw it at any time by emailing [careers@ao.com]

Legal

Sometimes we are required to process the personal data that we hold about you for legal reasons – for example, it is required to check a successful applicant’s eligibility to work in the UK before employment starts. AO may process information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

Where AO processes other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes.

For some roles, AO is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

Legitimate Interests

We also rely on being able to process your personal data on the basis that it is in our legitimate interests. When we do this we will always consider your interests and balance any positive or negative impact relating to such processing and your legal rights relating to data protection. The legitimate interests of AO jobs do not automatically override your interests.

If you do not want us to process any of the personal data we have listed as being processed for legitimate purposes, you have the right to object. For more information see the section below relating to your rights included below. Please note that if you object we may still continue to process your personal data in certain circumstances. Please also remember that if we can’t process your personal data for these purposes your customer experience may not be as enjoyable.

Our legitimate interests include:

  1. To contact you by email, phone, post or social media and to keep a record of your responses;
  2. Sending you information about recruitment campaigns that we are running;
  3. Sending you information about AO that may be of interest, useful or helpful to your profession;

 

Information we’ll share

We share your information in very limited circumstances set out below:

  • Where we’re obliged to do so (for example a legal request),
  • When we need to work with a third party or core service provider, for example a customer relationship management tool to send you emails or our employment checks providers. Each provider is carefully selected, and we’d only pass on the information required for them to perform that service on our behalf; they cannot use your data for any other purpose e.g. their own marketing purposes;
  • With our group companies who may provide us with internal administration services;
  • Social media platforms or internet platforms (this is based on cookies – for more information see our cookies policy below)

 

We’ll never sell your information. We’ll always comply with all relevant data protection legislation (including the General Data Protection Regulation).

We sometimes share anonymised information and analytics with third parties but not in a way that they could identify you as an individual.

 

Transfers to third countries

AO Jobs may transfer your personal data outside of the European Economic Area. This will only be as a result of our service providers being based outside of this area e.g. cloud hosting service providers such as Amazon Web Services or Microsoft Azure. We will always ensure that such providers are in a country that has been assessed to provide adequate protection to personal data by the European Commission, or if the service provider signs a contract with us which contains the relevant protections for you; for example, if a company is based in the United States of America and has signed up to the Privacy Shield we may also send personal data to them for the limited purposes referred to above.

 

How long do we keep your information?

We will only keep your personal data for as long as it remains necessary in line with the reason that we collected it from you and to meet any legal requirements (such as resolving a dispute). The time that the personal data is kept for is called the retention period. We retain your personal data relating to any unsuccessful application for a period of 12 months.  If you are successful, your personal data will become part of your personnel file and will be retained for the length of your service and then a further six years.

If you receive emails from us about new roles that become available, you have the right to ask us not to continue to send you these emails at any time. You may withdraw it at any time by emailing [careers@ao.com].

 

Your rights

You have a set of legal rights in relation to your personal data. These rights are to ensure that you are in control of how your personal data is used by organisations. We have provided a summary of your rights below:

  • You have the right to know what personal data we store that relates to you (also known as a subject access request);
  • If any personal data is not correct (for example it is old information), you have the right for it to be corrected;
  • You have the right to tell us to stop using your personal data for the purpose of sending you direct marketing;
  • You have the right to tell us you no longer consent to any processing, which was based on you giving consent;
  • You have the right to ask us to no longer process your information on the basis of our legitimate interests. We will stop processing your personal data unless there is a legitimate reason that does not prejudice you.
  • You have the right to ask us to erase your personal data where the personal data is no longer necessary for the purpose for which it is collected. The right to erasure is not an absolute right.
  • You have the right to ask for an individual to review any decision made using an automated process.
  • If you would like to exercise any of your rights, please contact us at dataprotection@ao.com. If you ask us to no longer send you any emails or SMS please allow 48 hours for your request to be processed in our system.

 

Contacting the Information Commissioner’s Office

If you are not happy with the way in which we have dealt with your personal data or your enquiries relating to that personal data, it is your right to make a complaint to the data protection regulator. The regulator is the Information Commissioner’s Office. You can find more detail at www.ico.org.uk.

Contacting Us

We’re always looking for new ways to improve your experience with us, that’s why we love hearing from you. If you have any questions about how we use your personal data or if you’d like to amend or stop us from processing your data (for marketing purposes), please contact us. You can get in touch by emailing our friendly recruitment team at careers@ao.com or you can write to us at our registered office address – 5A Parklands, Lostock, Bolton, BL6 4SD.

We have appointed a Data Protection Officer (DPO). You may contact the DPO by writing to us at the registered office address set out above or by emailing dataprotection@ao.com.

Cookies

Cookies are small text files used to transfer information. Site functionality cookies allow you to navigate the site and use our features. When you return to the site we’ll be able to remember the jobs you’ve looked at or applied for. Cookies also enable us to show jobs relevant to you when you’re browsing online and improve the overall experience you receive using our site. Analytics cookies help us to learn where we’re going wrong, and which elements of the site you find easier to use. We’ll track the volume of people on our site, where they were referred from, where they click, and where they exit the site. Our Analytics cookies have a retention period of 26 months and cannot be deleted by the user, however the data we receive in Analytics cookies is none personally identifiable information. You can manage how we use cookies through the cookie pop up which appears when you first visit the AO Jobs site.

 

Our External Refer A Friend Policy

In order to qualify for our external promotion you must email your friends CV to this email address – careers@ao.com. Please remember to send us your contact details so we can get in touch. Please ask your friends permission before getting in touch. Once we have received your friends CV we will confirm receipt and contact your friend directly. They will then go through our standard recruitment process. Please let your friend know you have referred their CV and we may be in touch. Should your friend successfully join our IT team here at AO, we will award you with a £500 love to shop voucher. This will be sent after your friend has completed three months employment with AO.
• Please note that there is no cash alternative and AO may at its discretion offer a different reward of the same value.
• This promotion is strictly not available to AO Employee’s or Employee’s family members.
• This promotion is strictly not available to recruitment agencies.