At the start of lockdown, the warehouse team in Crewe faced their most difficult challenge ever. An unexpected surge in orders came at the same time as implementing new social distancing measures, while also dealing with regularly changing processes and procedures designed to keep our AOers and customers safe. None of that is easy for a continuous, 24/7 operation that can’t simply be paused while changes are made.
It took the combined effort of every AOer to keep thousands of our customers happy throughout this period, and these three went to extraordinary lengths to keep the wheels in motion.
Mark Broad was the only qualified trainer left after his three teammates had to self-isolate. With demand at record levels, we needed more hands on deck than ever. Did we turn away a single customer? Absolutely not, all because Mark worked tirelessly to train a small army of 209 new AOers.
Jay Hughes is a health and safety adviser who normally works at home in the south of England. When the situation worsened, Jay spent weeks taking trips to Crewe to help implement the new safe working practices, keeping our warehouse team safe in unprecedented circumstances.
Matt Woodcock works on the IT helpdesk team in Crewe. With his teammate in isolation, Matt worked alone to keep thousands of scanning guns, personal printers, voice headsets and more in working order – often popping in at night or over the weekend to fix essential hardware.
Well done Mark, Jay and Matt. Thanks to your Extraordinary efforts, along with those of the wider Logistics team, we’ve risen to the challenge and are making more customers happier than ever.