Warehouse Shift Manager Nights

About The Role

As the Shift Manager, you’ll be at the heart of our operation, driving the success of our logistics chain and ensuring everything runs like clockwork.

You’ll collaborate and build strong relationships with key teams - across our network.

This is your chance to lead from the front, shape strategies, and make a real difference in a fast paced, dynamic environment.

• Salary: £40,907.84
• Shift Pattern: 4 on 4 off rotational shift pattern.
• Location: Crewe

Here's What You Can Expect To Be Doing

Leadership & Support

• Lead, motivate and support a diverse team across multiple departments.
• Allocate tasks and ensure completion to operational standards.
• Provide direct support to the Operations Manager and step in when required.
• Foster a culture of collaboration, development and accountability across our network.

Operational Excellence

• Oversee smooth operations across multiple departments.
• Plan team schedules and allocate labour to meet operational targets.
• Attend key operational and union meetings to maintain alignment.
• Complete operational reporting, escalate issues and ensure effective communication.
• Produce accurate shift handovers and incident reports.
• Support stock accuracy, investigate operational issues and raise maintenance requests.
• Be responsible for the management of all operational equipment.
• Conduct H&S walkarounds and ensure all safety procedures are followed.

People Management & Development

• Conduct 1:1s, development conversations and performance management (including PIPs).
• Manage welfare meetings, case reviews, disciplinary hearings and grievance investigations.
• Support recruitment through second stage interviews and onboarding new starters.
• Facilitate listening groups and share insights for continuous improvement.
• Manage training requests, employee recognition, holiday approvals and general people processes.
• Promote and encourage a positive culture, including advocating for reward and recognition.

A Few Things About You

Logistics Operations

• Extensive knowledge of end to end warehouse operations.
• Experience in stock control, audits, workload planning and operational problem solving.
• Skilled in labour planning, dispatch and efficiency improvement.
• Confident using WMS, Microsoft Office and producing clear management reports.
• Ability to understand operational data and performance targets.

Leadership & Development

• Proven leader with experience in coaching, developing and motivating teams.
• Proven track record in talent spotting and creating succession pathways.
• Demonstrates strong capability in performance management, HR processes and building high performing teams, with a clear commitment to developing within your role.
• Calm, confident decision maker able to take on high level responsibility.
• Strong communicator who promotes accountability and collaboration.
• Operational Performance
• Able to optimise workflows, improve processes and deliver results under pressure.
• A proven record of improving operational performance.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 25 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.