Supervisor / Shift Co-Ordinator

About The Role

At AO Recycling, we are committed to extracting as much value as possible from the waste electrical and electronic equipment (WEEE) that is thrown away by UK households every year. Like the rest of the AO Group, we are a very exciting and enthusiastic company to work for. The role will be located at our innovative plastics recycling plant in Telford, Shropshire, which uses state of the art technology and is able to create high quality recycled plastics for reuse in new products.

We are growing rapidly and so with that, opportunities to develop and try new approaches become aplenty. If you are an energetic, hands on, innovative professional, this is the environment for you. We will soon move from a 2-shift (6am-2.15pm / 1.45pm-10pm Mon-Fri shift pattern to 24/5), and as we do this, AOer’s who move to this shift pattern will benefit from an additional pay increase to compensate the unsociable hours.

We are part of a bigger group and with that backing comes stability and continued investment in our business and growth aspirations.
At the AO Plastics Recycling Plant, we are focused on creating industry leading product streams for our customers. We succeed through strong operational ownership of Safety, Environmental, Quality and productivity.

Here's What You Can Expect To Be Doing

• First line manager for a team of 6-7 people within an automated production line.

• Leading the team by ensuring equipment and materials are available and operational capacity and throughput are maximised.

• Responsible for managing and appraising team performance, developing team ethic underpinned by mutual trust, dignity and respect. Key role in ensuring skills training is completed, mentoring and development of your team members, along with managing absenteeism and first line disciplinaries.

• Ensuring adherence to all company policies and processes. Drive continuous improvement, emphasising safety, quality, efficiency, productivity, cost reduction and morale.

• Manage staff and storage of stock and all areas are organised, tidy, compliant and safe. The site should always be VIP / audit ready, and you will drive the culture and pride in the site.

• Lead Daily Shift briefings, using and completing reports, monitoring safety, whilst ensuring all KPI’s are met. Able to identify areas of improvement, or challenges which require support or project teams to overcome.

• Updating the production data into dedicated data capture/analysis software.

• Contributing to problem solving workshops, providing operational expertise to identify root causes of failures and subsequent improvement activity.

• Attending daily operational review meetings, providing updates on operational performance, live defects, and ongoing improvement work.

• Lead, perform, and/or participate in 5S housekeeping, accident investigation, and safety audits and related activities.

A Few Things About You

• Experience in supervising teams (min. 2 years for Supervisor, min. 3 years for Shift Co-Ordinator), ideally in an operational setting.
• ILM management (L2 - Supervisor, L3 - Shift Co-Ordinator) or equivalent qualification, with a desire to advance with AO supported qualifications.
• Likes high contact time with team, and works alongside the team when required (FLT training will be given if required)
• Experience working within a processing, manufacturing, or similar environment.
• Good communication skills.
• Ability to think logically and decisively to effectively provide solutions.
• Ability to work on own initiative or part of a team.
• Formal qualifications in English and mathematics (GCSE or equivalent).
• Experience and/or qualifications in continuous improvement beneficial.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
• 22 days holiday plus bank holidays
• At least 5% contribution pension scheme*
• Free lunch once a month
• Training courses and career progression (including ILM management development)
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership