Returns Operative

About The Role

As our Returns Operative, you will ensure that the depot always runs smoothly and you will work very closely with our Drivers as they return to the Depot, dealing with any issues that might arise.

Our Returns Operative will provide on-going support to our Drivers making sure that all deliveries throughout the day are completed, on time, every time, whilst remaining legally compliant with Transport legislation and Working Time Directives.

• Salary: £13.00 per hour / £27,209.01 per annum
• Hours: 4 on 4 off / 9:00am-21:00pm (40.25 hours per week)
• Job Type: Full time and permanent contract
• Location: Unit 3, Total Park, Pontefract Lane, Leeds, LS9 0DR

Here's What You Can Expect To Be Doing

• De-brief all returning vehicles to the depot
• Checking for any damages and safety issues
• Communicating with Drivers regarding the daily runs and dealing with any issues
• Reporting any defects
• Managing VOR’s
• Downloading camera footage taken from the vehicles and tachograph machines
• Liaise with our vehicle management unit, subcontractors and Drivers

A Few Things About You

• An understanding of transport legislation and logistics operation
• Able to build good relationships with people even when under pressure
• Challenge any vehicle issues or damages with our Drivers
• Able to make decisions in the absence of the Depot Manager to drive performance and service
• React quickly to information and be able to solve problems independently
• Good communication skills both verbally and written
• Competent use of Microsoft, particularly Excel

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 24 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.