Operational Trainer (MHE)

About The Role

At AO, we're all about keeping things simple, doing the right thing and making life easy for our customers and our people.

We're looking for an experienced Operational Trainer (MHE) to join our busy logistics operation in Crewe. Whether you're an established MHE Instructor or you've previously held an instructor qualification and are looking to get back into training, we'd love to hear from you.

This is a fantastic opportunity to use your expertise to develop colleagues, improve safety standards and help create high-performing teams across our operation.

We have opportunities available on both permanent days working a 12-hour shift pattern.

Here's What You Can Expect To Be Doing

As an Operational Trainer, you'll play a vital role in developing our people and ensuring they have the skills, knowledge and confidence to work safely and effectively.

You'll:

• Deliver engaging practical and classroom-based training
• Lead inductions for new starters and agency colleagues
• Train, assess and re-certify colleagues on MHE equipment
• Support compliance with health and safety standards across the site
• Maintain accurate training records and certification data
• Work closely with Operational, HR and Health & Safety teams
• Identify opportunities to improve training effectiveness and operational performance
• Ensure mandatory training requirements are completed across your shift

A Few Things About You

We're looking for someone who is passionate about developing others, confident in front of groups and able to adapt their approach to suit different learning styles.

Essential

• Full UK Driving Licence
• Experience operating MHE within a warehouse or logistics environment
• Strong understanding of health and safety requirements
• Experience delivering practical training and coaching
• Excellent communication and relationship-building skills

Qualifications

• Accredited MHE Instructor qualification (RTITB, ITSSAR or AITT) preferred

Previously held an MHE Instructor qualification that's now expired? Don't let that stop you applying. We're happy to speak with experienced candidates and support the right person in becoming up to date and operational again.

Desirable

• Manual Handling Instructor qualification
• Level 3 Assessing qualification (or equivalent)
• Experience within a fast-paced warehouse, logistics or distribution environment

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 24 days holiday.

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.