Marketplace Account Manager

About The Role

We’re looking for a Marketplace Account Manager to take full ownership of our performance across third-party platforms, including Amazon, eBay, and OnBuy. This is a key role where you’ll be responsible for delivering a marketplace strategy that drives visibility, conversion, and profitability.

You’ll lead on everything from promotional planning and relationship management to ensuring operational excellence. Alongside this, you’ll manage and develop one team member, supporting their growth while keeping day-to-day activity running smoothly.

Our people are our superpower, and we’re unstoppable when we’re together! We want your ideas to flow, and what better way to make that happen than being based onsite, 5 days a week, where our culture fuels creativity, collaboration and growth. If a £1 bet in the pub between two friends can become the UKs most trusted electrical retailer, imagine what else can be achieved when we’re together!

Here's What You Can Expect To Be Doing

• Managing and optimising performance across key marketplaces to hit commercial targets.
• Planning and delivering promotional activity- like eBay coupons, Amazon Prime events, and seasonal campaigns - to boost visibility and sales.
• Owning relationships with marketplace account managers and internal teams across commercial, marketing, and operations.
• Line managing one AOer, providing coaching, development, and performance support.
• Keeping a close eye on competitor activity and marketplace trends to inform strategy.
• Supporting the rollout of new tools, processes, and platforms to improve efficiency and performance.
• Delivering clear, timely reporting and insights to stakeholders on marketplace performance and opportunities.

A Few Things About You

• You’ve got experience managing marketplace channels and know how to drive commercial success.
• Promotional planning, campaign execution, and performance optimisation are all in your toolkit.
• You’ve led or supported others before and enjoy helping people grow through coaching and feedback.
• With a sharp eye for trends and competitor activity, you’re always thinking ahead.
• Reporting and insights come naturally to you—you know how to turn data into action.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.