Head of Marketing - musicMagpie

About The Role

musicMagpie is part of the AO family, a company that shares our passion for putting customers first, caring for our people, and making a real difference.

They're on a mission to make technology more affordable while helping to protect the planet. By focusing on recycling, refurbishing, and reselling tech and physical media, they offer millions of customers a smart, sustainable, and trusted way to buy, sell, and rent devices. From phones and tablets to games consoles and laptops, everything comes together in one place, making it easier for customers to make better choices for both their wallets and the world

You’ll play a key role in shaping the future of marketing at musicMagpie. Reporting to Jon, our Managing Director, you’ll lead across Brand, CRM, Content, Performance Marketing, Partnerships and Merchandising, bringing these areas together to create a clear, consistent customer proposition that delivers against our commercial goals. With real ownership and influence, you’ll work closely with teams across musicMagpie and collaborate with AO Group Brand & Marketing, ecommerce and creative teams to turn strategy into action.

Here's What You Can Expect To Be Doing

• Develop and deliver the overall marketing strategy, turning business objectives into clear priorities and measurable plans.
• Lead, coach and develop a multi-disciplinary marketing team across Brand, CRM, Content, Performance Marketing, Partnerships and Merchandising.
• Own the customer proposition, brand strategy, positioning, tone of voice and customer-facing messaging across every touchpoint.
• Lead customer acquisition, engagement and retention activity, including CRM, customer communications and SEO strategy.
• Own campaign planning and delivery, making sure activity supports customer needs and commercial priorities.
• Use customer insight, market intelligence and performance data to improve marketing effectiveness and guide investment decisions.
• Lead content and creative direction, ensuring everything customers see is clear, consistent and aligned with the brand.
• Manage marketing budgets, resources and external agency relationships, focusing investment against agreed objectives.
• Partner with Product, Technology, Customer, Commercial, Data and Trading teams to turn business priorities into effective customer propositions and campaigns.
• Create clear ways of working across Marketing and its partner teams, helping people collaborate and move at pace while maintaining clear ownership and accountability.

A Few Things About You

• Senior marketing leadership experience within ecommerce, retail or a digital business.
• Proven experience leading and developing multi-disciplinary marketing teams.
• Strong knowledge across brand, CRM, performance marketing, SEO and customer acquisition and retention.
• Commercially minded, using customer insight and data to make effective decisions.
• Confident influencing senior stakeholders and working collaboratively across multiple teams.
• A strong strategic thinker who can prioritise, solve problems and turn plans into action.
• Agency experience would be a bonus, but isn’t essential.

A Bit About Us

musicMagpie is the surprisingly quick and easy way to declutter and get cash for your stuff, which is why millions of people use us every year to sell their mobile phone, games consoles, tablets, smartwatches, CDs, DVDs, Games, Books, Blu-Rays & much more. We've paid hundreds of millions to our happy customers - the smart, sustainable and trusted way to shop and sell.
As a pioneer in the circular economy, we’ve built a trusted platform using our circular model of recycling, refurbishing, reselling and renting products to give tech a second life and help to reduce e-waste on a massive scale.

Our Benefits

As a musicMagpie employee, you’ll be part of a company that’s making a real difference, redefining how people buy and sell tech, and shaping a greener, more sustainable future. Plus, you’ll have the
chance to learn, grow and innovate alongside a team that’s friendly, supportive and always looking ahead!
· 33 days holiday (inclusive of Bank Holidays)
· Holiday purchase scheme on top of your above statutory allowance!
· Salary sacrifice pension scheme
· Share save scheme
· Discounts across the musicMagpie product range
· Making a difference - 2 days paid leave for volunteering at a charity of your choice
· Health & wellbeing - Employee Assistance Helpline (EAP) & access to mental health first aiders and much more