Driver Account Manager

About The Role

Step Into a Career That Delivers - Become a Driver Account Manager at AO

At AO, we don’t just deliver appliances — we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That’s where you come in.

As a Driver Account Manager, you’ll be the heartbeat of our driver network — welcoming new talent, energising our existing teams, and championing a culture of positivity and performance. You’ll be supported by a team that’s as ambitious as you are, with the tools and training to help you thrive.

Join a high-performing, collaborative team where your ideas matter, your growth is supported, and your impact is felt every single day.

• Salary: £28,500 - £30,000 per annum.
• Hours: 5 out of 7 days / 40 hours per week.
• Location: Omega Building, Weston Road, Crewe, CW1 6BW
• This is a 6-month fixed-term contract, with the possibility of a permanent role depending on business needs and performance.

Here's What You Can Expect To Be Doing

• Deliver engaging training sessions to both new and existing self-employed delivery drivers, ensuring they’re confident and prepared.
• Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
• Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
• Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
• Keep accurate training records and support internal audits to maintain high standards.
• Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
• Be the go-to contact for driver queries — from payments and routing to grading and damage claims.
• Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.

A Few Things About You

• A genuine passion for delivering the outstanding service our customers expect and deserve.
• The ability to lead, inspire, and motivate others to perform at their best.
• Confidence in applying a fair and consistent approach to people management.
• Strong communication skills, with the ability to engage effectively at all levels.
• Solid IT skills, including confidence using Microsoft Office and warehouse management systems.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

• 33 days holiday
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Exclusive Staff Discount
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme