Agile Delivery Lead

About The Role

We’re looking for an Agile Delivery Lead who’ll help bring teams together, keep work moving in the right direction, and make sure we’re delivering brilliant outcomes across Affordable Mobiles and the wider AO Group. You’ll champion agile ways of working, support high‑performing teams, and make continuous improvement part of everyday life.

This is a hands‑on role where you’ll enable teams to focus on what they do best — delivering real value with quality, clarity, and momentum.

Here's What You Can Expect To Be Doing

• Enable collaborative, high‑performing delivery across Affordable Mobiles and the AO Group, leading

key agile ceremonies and keeping teams aligned.

• Keep stakeholders informed with clear updates on progress, risks, and dependencies.
• Drive efficiency and quality through continuous improvement, removing blockers and managing dependencies.
• Maintain a prioritised backlog and ensure teams have what they need to deliver high‑quality work.
• Champion agile principles, frameworks, and tools, introducing best practices that elevate team performance.
• Shape scopes of work, define requirements with BAs and Engineering, and maintain delivery plans across Jira boards and projects.
• Ensure quality through agreed metrics, produce sprint updates, raise risks appropriately, and support alignment across group‑wide delivery teams.

A Few Things About You

• Experienced Agile Delivery Lead (or similar), confident leading multi‑disciplinary teams. Experience in a mobile/telecoms environment would be a bonus.
• Proactive, solution‑focused, and comfortable owning challenges.
• Strong understanding of multiple delivery methodologies and when to apply them.
• Confident using Jira (essential) and Azure DevOps.
• Pragmatic, adaptable, and able to navigate ambiguity.
• Great communicator who builds strong relationships at all levels.
• Skilled in stakeholder management and translating between business and technical needs.
• Strong problem‑solver who helps unblock the team and maintain momentum.
• Committed to positive team culture, psychological safety, and ongoing learning.
• Awareness of data governance, privacy, security, and compliance.
• Passionate about efficiency, quality, and continuous improvement.
• Values diverse perspectives and champions an inclusive, collaborative culture.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!

To see all our benefits and perks, visit our AO Benefits page.