Hack Day 2017 – AO in 5 years’ time…
Date: 18th May 2017
Caring for our customers is at the heart of the AO customer service ethos.
We don’t care if the customer is right or wrong, we just want to make them happy. The main skill we provide you with is autonomy. This is why we don’t have scripts, just principles.
Treat every customer like they’re your Nan.
We encourage teams to work together to create strong camaraderie across the Contact Centre.
One of our core values is caring. In order to work at AO you need to care about the customer, your colleagues and the business vision. You can’t pay people to care.
Care. It ’s number 1 on the list of importance for us. Be driven enough to make a success and a career in Customer Experience. This isn ’t just about the fantastic salary and benefits on...
We are looking for a Customer Service Advisor who really cares about the service that we deliver to our customers. You need to be driven to achieve your KPI ’s while still remaining customer...