Web Analytics Manager

  • Team

    Digital Marketing

  • Location

    Bolton, UK

  • Contract

    Permanent

A bit about us

We may have started small, but we’ve always had very big ideas. We launched in 2001 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers are now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

More about the role

Reporting to the Head of Customer Insight, this is predominantly an analytical role and you will be responsible for utilising complex data to drive insight and decision making for departments across the business.

Your position will focus mainly on analysing, interpreting and delivering in-depth actionable insights into customer behaviour on our website in support of continually optimizing performance. This role will be an integral part of the efforts of understanding and improving the onsite customer journey.

Here’s what you can expect to be doing

  • Be the expert for data analytics needs, working closely and collaborating with the marketing, platform, content, and UX teams to provide actionable insights and drive change.
  • Perform in-depth analysis on online user behaviour to identify opportunities to improve the onsite customer experience
  • You will own how data is pushed to web analytics and marketing technology tools
  • You will be the expert in data tagging for the team, defining the best practice and ensuring data is provided consistently and accurately to tagging solutions
  • Reporting on key business KPI’s, analysing and understanding why metrics have changed
  • Responding to all ad hoc analysis requests from varying teams and delivering key insights and recommendations and being the ‘go to’ person for website performance queries.

A few things about you

Qualifications, skills or experience and characteristics needed to do the role.

  • You have a real passion for data, deriving insights and shaping decisions
  • Web Analytics experience using WebTrends or another platform (Adobe, Google, etc)
  • Expertise in harnessing complex data and being able to efficiently communicate this as actionable insight for the business.
  • Extensive understanding of measurement techniques such as funnel conversion, path analysis.
  • Team leadership experience

Why choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it. We’ve got everything you could need in one place, so it’s really no wonder we were named Retail Week Employer of the Year 2015.

 “Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different.

Great people deserve great things

As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our “AO Perks” to help you out financially, make your work life a little easier or make your home life a lot more fun. Take a look at here.

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For Cheeky Recruiters...

The in-house team at AO has a highly trained set of recruiters who know the precise type of person that would flourish in the business, as such we won't consider / read speculative or unsolicited CVs from agencies to any AO employee.

When we need to draw upon our external recruitment partners we will only use suppliers who have signed up to our preferred supplier list. Only our selected recruitment partners will earn a fee where we have instructed them directly within a specific remit.

If the above is not observed the AO team reserves the right to contact submitted candidates directly and initiate discussions without payment of any agency fee.

If you chance your arm and submit unsolicited CVs and proposals to AO, all of the above will apply. We really don't think there is any point.

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