About The Role
Hybrid - Bolton / Remote
We are the UK’s most trusted electrical retailer, and we want to keep it that way by bringing in a smart and curious UX Manager.
Sitting within our UX and product tech community, you’ll be part of a team that puts solving real problems and user insight at the heart of everything it does. It’s a team where everyone can voice an opinion, be heard, and be respected.
With fresh ideas aplenty, you’ll work alongside some amazing people and take pride in delivering a user experience that really drives commercial value to the business.
Here's What You Can Expect To Be Doing
Thousands of customers buy from us every day, handing over millions of pounds, and you’ll play a big part in their online journey and overall experience.
Shaping a seamless customer journey is the goal as our UX Manager, and to do that, you’ll be a pro at aligning and collaborating with different departments. At AO, that means you’ll be getting super familiar with our people in product and tech, and the wider retail and logistics departments.
Leading, coaching and inspiring our UX team is a core part of your role. They're a bunch of challenge-hungry, passionate and eager AOers, driven to deliver a best-in-class experience that makes our mums proud.
It might not be every day, but you won’t be shy about getting stuck into some design work, facilitating workshops, taking a close look at some user research, and crafting beautiful UI designs in Figma.
You’ll also lead the UX team’s strategy and design vision, leveraging design to discover how our online experience can be even more accessible and consistent.
A Few Things About You
- You’re centred around the service and you’ve spent a lot of time driving a service design capability of Tech and Digital solutions
- You’re all about inclusivity, creativity and collaboration, and you can set clear targets for your team whilst providing support & mentorship to help lead professional & personal development
- You’re comfortable presenting to stakeholders and all levels of seniority. They’re not scary; they just want to understand the user problem and they want you to sell them a technically feasible solution or approach that’s backed by evidence
- Finally, you’ll know all about facilitating and leading peer/design reviews and workshops
A Bit About Us
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Why Choose AO?
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
We’re forward thinking with both Tech and our people. We know how important family and wellbeing are - flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.
It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.
We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
· Feel free to have a chat with us about our flexible ways of working.
· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.
· 25 days holiday (Excluding Bank Holidays)
· At least 5% contribution pension scheme
· Dedicated wellness initiatives that support a healthy work / life balance