AO Jobs

Job Overview





Job Overview

About The Role

Based at our Head Office, you’ll own the design and customer experience for our My Account and post-purchase journey. Working collaboratively as part of a cross-functional squad you’ll set the example of what product design is at AO.

As a UX Team Lead, you’ll dedicate a portion of your time to managing 3 UX Designers and take responsibility for developing the UX community of practice.

We have a large UX team of 14 designers, you’ll play a key role in delivering on the teams objectives with a DesignOps framework. You’ll also collaborate with the wider design team to maintain design consistency across AO.

Here's What You Can Expect To Be Doing

You’ll be a voice of UX at AO and drive the UX team’s objectives, you’ll lead and coach your direct reports to help them reach their potential.

Solving customer problems through an insights lead lean UX process, you’ll facilitate and drive collaboration across UX, Developments, Research and the wider business.

You’ll work with analytics, optimisation and research to validate your hypothesis and clearly articulate your design rationale to stakeholders and squads across the business.

A Few Things About You

A natural leader, you’re able to coach and inspire those around you. You’re used to facilitating workshops and running design sprints whilst collaborating with the wider business.

You’re able to drive and execute UX and UI design and have a portfolio of work that shows your design thinking and process.

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 25 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

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