AO Jobs

Job Overview

Contract Type



£35,000-38,000 Permanent


Warehouse Operations




West Midlands



Post Code


Job Overview

About The Role

Our Transport Managers play an integral part in ensuring excellent customer service is delivered to each one of our customers while setting and maintaining standards from operational policies, transport legislations, health and safety and people management.

You will work closely with our Transport Operations Manager, Transport Department, Warehouse Operations and Drivers daily. As part of your role, you will also liaise regularly with our other Central Management including the Quality and Commercial teams and People Team, to make sure that the sites transport operates efficiently and runs smoothly whilst promoting a happy working environment.

  • Salary: £35,000 - £38,000 per annum
  • Hours: Monday to Friday 8am- 4pm (37.5 hours per week)
  • Job Type: Full time and permanent contract
  • Location: Unit 1, G park, Whittle Road, Stoke, ST3 7TU

Here's What You Can Expect To Be Doing

  • Ensure the transport operation remains legal and compliant through transport legislation and operational requirements
  • Maintain efficiency through effective people management
  • Manage the drivers, their expectations and address any challenges
  • Delegate and supervise daily tasks, being accountable for any issues
  • Update and submit reports to the Head Office and Senior Management team on a weekly basis.
  • Responsible for planning and allocation of work/routes
  • Motivate and support all direct reports
  • Carry out HR processes in a fair and consistent way including investigations, grievances, disciplinary meetings, performance management and appraisals
  • Proactively manage risk to enable employees to work in line with H&S procedures

What will I be expected to deliver?

  • Performance on agreed KPI’S
  • Effective leadership with a motivated workforce
  • Management of the budget for the depot including cost to deliver

A Few Things About You


  • CPC qualification essential
  • You will have excellent logistics knowledge including transport legislation
  • Demonstrate an understanding of the home delivery sector
  • Knowledge of HR issues and managing performance
  • Experience of working to tight deadlines and meeting targets
  • Experience of working to KPI’s and budgets
  • Understanding of working in an environment with daily changing workloads


  • Able to inspire and motivate others
  • You will thrive in a customer driven and fast paced environment
  • Confident with a fair and consistent approach to people management
  • Able to remain calm under pressure and solve problems autonomously


  • Able to produce management reports
  • PC literate including warehouse software and Microsoft packages

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

Our Benefits

  • 24 days holiday
  • At least 5% contribution pension scheme
  • Healthcare Cashback Scheme
  • Exclusive Staff Discount
  • Enhanced Maternity, Paternity and Adoption Packages
  • Expression of wish service
  • Make a difference days (x2 fully paid charity days a year)
  • Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.


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