AO Jobs

Job Overview

Contract Type



£40,000-45,000 Permanent






North West



Post Code


Job Overview

About The Role

We are looking for a Training Manager to take charge of improving the training function for our Premier Installations team. Our training team supports a fleet of fully qualified Gas Engineers and Electric installers to be the best they can be whilst always remaining fully compliant. We collaborate with different teams to boost performance and ensure continuous improvement with streamlining process and making sure we have a robust system in place. Excellent knowledge of the Gas and Electrical industry is essential for this role.

Working as a team is our secret to success, which is why we are expected to be in the office based in Crewe, Cheshire Monday-Friday however with having 17 outbases nationwide there will be an expectation to travel and as when needed.

Here's What You Can Expect To Be Doing

  • Design and implement ongoing training programmes for existing and new Gas Engineers or Electric Installers.
  • Manage and support our amazing apprenticeship programme.
  • Manage the onboarding plans for new starters to make sure they are set up for success from day 1.
  • Responsible for all training documents, including risk assessments and method statements- reviewing continually.
  • Develop and implement a new eLearning platform.
  • Building relationships with key stakeholders including manufactures.
  • Support and develop the training for internal departments including our contact centre.
  • Management of our team of technical trainers.
  • Manage 6-weekly meetings with our engineers.
  • Implement a length of service refresh training programme.
  • Organise and manage annual training days.

A Few Things About You

  • Excellent Gas and Electrical knowledge essential.
  • Excellent communication and presentation skills.
  • Strong operational knowledge (White goods/Domestic desirable).
  • Excellent IT skills including Microsoft 365 systems.
  • Great attention to detail.

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 25 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

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