A Bit About Us
We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.
We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.
We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.
More About the Role
Providing high level 3rd line support to the business whilst working with a very dynamic and driven team. To work on the delivery of cutting edge technology’s in a rapidly expanding and dynamic company. The candidate will have a strong systems experience and the ability to offer high level technical expertise regarding the stability and growth of both current and future systems across Europe.
Here's What You Can Expect to be Doing
As well as focused on implementing new solutions, you will be responsible for the systems stability and robustness. This role will demand a highly technical background and the ability to understand, manage and resolve incidents of varying scale and complexity. A Systems Engineer requires excellent communication skills and the ability to translate highly complex issues to non-technical members of staff or 3rd parties.
Specifically this role will require an excellent ability to methodically perform an analytical thought process, which will include extracting information from business users and diagnostic tools.
A Few Things About You
* Knowledge of Cloud solutions AWS/365/Azure
* Appreciation and understanding of Sys-Ops culture, processes and tools.
* Tools for building, changing, and versioning infrastructure safely
* Auto scaling infrastructure + applications
* Telephony solution knowledge inc SIP (Interaction Intelligence)
* DR solutions
* Windows Scripting - PowerShell
* Windows Servers (2008/2012/2016), AD, GP, file shares, central logging, troubleshooting
* VMWare vCenter
* Office 365
* On call rota
* EU Remote support
* Sophos Encryption
* Compute/Storage/Server Forecasting
* VDI or SCCM Solutions
* Call Centre support experience
* Hosted web environment experience IIS
* Version control, deployment pipelines & Continuous Delivery/Continuous Integration
* Configuration management
* EU Travel (Infrequent)
Why Choose AO?
At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.
The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.
Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.
Great People Deserve Great Things
As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.