About The Role
At AO we are passionate about delivering an excellent customer experience and this starts with you. You will be the face of AO to ensure a remarkable in-store experience for everyone that steps foot into our exciting new stores.
You will act as escalation to store colleagues and supervise the team. In addition, you will be a key component in ensuring our customers have the best possible journey by being welcoming, approachable and knowledgeable about the products we sell.
The hours for the role are 40 hours per week on a rota between 8am - 8pm Monday to Friday and 8am - 8pm Saturday , Sunday will store trading hours.
Customer Experience is at the heart of everything we do and the foundation of our success lies on keeping it the best it can be.
You will be trained as an expert in our product range to be best placed in delivering knowledge and advice on everything from Cookers to Laptops, plus Kettles and Toasters to Vacuum Cleaners. You will also be trained in something that’s important to all AO’ers, wherever they work… treating every customer like your Gran!
Here's What You Can Expect To Be Doing
§ Ensure that the operations of the store is carried out according to the procedures and standards set by the Store Manager.
§ You will be there to lead and motivate the store team to hit all KPI’s daily,
§ Act as an escalation point to the store colleagues in the absence of the Store Manager. Often asked to be the 'acting manager' during some shifts.
§ You will be responsible for the opening and closing store procedures.
§ Support investigations into any stock discrepancies
§ Welcoming customers and deliver a world class experience based on care, attention and product expertise.
§ You could be talking gaming or cooking, cleaning or computing, Smart tech and so much more, ultimately helping customers decide what’s right for them.
§ You’ll show pride in presentation, ensuring the store is clean and tidy, the displays are visually pleasing and stock replenished.
§ You’ll be processing payments at till point and sending customers on their way with a smile their face.
§ Working with the delivery team to check off deliveries
§ Manager in duties inc. coaching, holding meetings, driving a level of performance from the team
§ Take every opportunity to review internal processes and implement improvements to increase the quality and productivity of the team.
§ Provide appropriate support to all departmental colleagues to ensure that performance targets are met
§ As part of this role lone working is to be expected, also management of your own time and workload
A Few Things About You
- You’ll have a passion for customer experience.
- Be exceptional in the moments that matter… Customers will always remember how you made them feel.
- You’ll bring a positive energy into the store each day to ensure we have the happiest customers.
- You should be confident to deal with a range of queries and hold excellent communication skills.
- Represent and protect our culture and values demonstrating these throughout.
Why Choose AO?
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
• 25 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.