About The Role
At AO we are passionate about delivering an excellent customer experience and this starts with you. You will be the face of AO to ensure a remarkable in-store experience for everyone that steps foot into our exciting new stores.
You will act as escalation to store colleagues and supervise the team. In addition, you will be a key component in ensuring our customers have the best possible journey by being welcoming, approachable and knowledgeable about the products we sell.
The hours for the role are 16 hours per week on a rota between 8am - 8pm Monday to Friday and 8am - 8pm Saturday , Sunday will store trading hours.
Customer Experience is at the heart of everything we do and the foundation of our success lies on keeping it the best it can be.
You will be trained as an expert in our product range to be best placed in delivering knowledge and advice on everything from Cookers to Laptops, plus Kettles and Toasters to Vacuum Cleaners. You will also be trained in something that’s important to all AO’ers, wherever they work… treating every customer like your Gran!
Here's What You Can Expect To Be Doing
§ Store preparation and opening including price changes, float set up and product set up.
§ End of day in our stores, tilling up, sending daily feedback and closing the store.
§ Welcoming customers and delivering a world class experience.
§ Supporting the customer with product and technical advice and selling sales & Insurance products.
§ Ensuring the store is clean and tidy, the displays are visually pleasing, and stock is replenished. Actioning planogram changes and window display changes.
§ Working with the delivery team to check off deliveries.
§ Processing payments at till point.
§ Selling products and services to our customers.
§ Selling and informing customer of the ao care plan we offer
§ Overseeing the running of the store in the absents of the leadership team
§ Adopting a target driven attitude to ensure you exceed and excel your KPI’s
§ Demonstrate a positive, determined and driven mindset and attitude to succeed.
§ Ability to demonstrate a resilient and tenacious attitude to working under pressure in a fast-paced challenging role
§ As part of this role lone working is to be expected, also management of your own time and workload
A Few Things About You
- You’ll have a passion for customer experience.
- Be exceptional in the moments that matter… Customers will always remember how you made them feel.
- You’ll bring a positive energy into the store each day to ensure we have the happiest customers.
- You should be confident to deal with a range of queries and hold excellent communication skills.
- Represent and protect our culture and values demonstrating these throughout.
Why Choose AO?
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
• 25 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.