AO Jobs

Job Overview


£34,000-35,000 Permanent


Warehouse (Logistics)



Job Overview

About The Role

As our Shift Manager you will play a vital part in our operation, working closely with other Site Managers, Shift Supervisors, Team leaders and operational staff on a daily basis. As part of your role you will also liaise regularly with our People team, client support advisors, commercial team and client account managers to make sure that the warehouse runs smoothly. Also getting involved with productivity and damage rates to make sure that KPI's are met in the most efficient way. We have both Day opportunity, working 4 on 4 off either 6:00am-18:00pm to help support the planned growth.

Here's What You Can Expect To Be Doing

Our Shift Manager will ensure that our day-to-day warehouse Day/Nights operation runs effectively at all times and that the warehouse achieves the objectives and KPI’s set. You will provide on-going support to internal teams in making sure that goods are handled with care and vehicles are unloaded/loaded on time, making sure that the customer is at the heart of everything we do. You will;
* Ensure that products are handled correctly in line with company training and the manufacturers guidelines
* Maintain efficiency through effective people management
* Hold daily structured team briefs so that everybody is aware of what they need to do
* Make sure that warehouse management systems are managed in line with company requirements
* Delegate and supervise daily tasks, being accountable for any issues
* Motivate and support all direct reports
* Be responsible for company equipment to make sure that faults are reported and equipment is accounted for
* Carry our HR processes in a fair and consistent way including investigations, grievances, disciplinary meetings, performance management and appraisals.
* Proactively manage risk to enable employees to work in line with H&S procedures. Must have up to date knowledge of H&S legislation.

* Performance on agreed KPI’s
* Effective leadership with a motivated workforce who are fully trained to company and H&S standards
* Management of hours on shift within agreed limits/budgets

A Few Things About You

* An in-depth understanding of warehouse/logistics operations
* Experience in leading and motivating a diverse workforce
* Knowledge or understanding of HR issues and managing performance
* Experience of working to tight deadlines
* Experience of working to KPI’s and budgets
* Understanding of working in an environment with daily fluctuating workloads

  • Able to inspire and motivate others

* Confident with a fair and consistent approach to people management
* Able to remain calm and focused under pressure
* Able to solve problems independently
* Able to communicate effectively at all levels
* Organised and methodical

* Able to produce management reports
* PC literate including warehouse software and Microsoft Packages

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 24 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

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