Job Overview





Job Overview

A Bit About Us

We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

More About the Role

Our mission is to lead the retail evolution and as part of that you’ll be leading the way to increase consistency and efficiency between all squads, UX designers and dev teams. You’ll be working on the full end-to-end journey including cross territory and 3rd party websites to implement our new design system.

You’ll be based at our HQ in Bolton, working as part of cross-functional squad you’ll be setting the guidelines and building blocks which will be used by all squads across the estate.

Here's What You Can Expect to be Doing

You’ll be hands on, collaborating with UX, brand and dev teams to set principles and create new components for the system. Working with the UX and research team in particular will be a core part to establish best practices and ensuring we’re creating meaningful experiences for our customers.

Strong collaboration and communication with teams and departments across AO will be needed to achieve our objectives. You’ll work in an environment where challenging the status quo is the norm and be part of a team that welcomes challenge, relentlessly striving to create a world-class customer experience.

A Few Things About You

You love solving actual problems for real human beings and care as much about doing the right thing as you care about doing that thing right.

You are clear and passionate when it comes to articulating your design rationale to stakeholders. You know how to tell a great story.

You’re resolute in how you use insights, data and assumptions to drive design through thoughtful hypotheses.

You have experience in facilitation and driving collaboration across multiple teams

You’ve had exposure to A/B and multivariate testing.

You always work with a User Researcher, or conducted your own user research.

You can share an awesome portfolio, which tells the story of your design thinking.

Why Choose AO?

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Great People Deserve Great Things

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.

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