AO Jobs

Job Overview


£20,800 per Year Permanent


Outlet Stores



Post Code


Job Overview

About The Role

Our Sales and Service Operatives will report directly into the managers and need to be able to work well in a busy environment alongside our other Sales and Service Operatives as well as our Warehouse operatives.

Here's What You Can Expect To Be Doing

We are looking for a new Sales and Service Operative to join our new sales team at AO Outlet. As our Sales and Service Operative you will be generating a greater revenue from the retail sales of white goods through existing and new UK retail markets. Out Ideal candidate will be self-driven with a caring approach to customer service with a lean and smart approach to account management. You will do this by;

  • Reporting to site managers
  • Previous sales account management experience not essential as training will be given
  • Sales targets will be based on weekly, monthly and quarterly volumes, profit and new customers
  • Average order values range from £100-£2.5K
  • You will be based at our Latchford warehouse in Crewe
  • Maximising sales via all sales streams
  • Dealing with customer service issues
  • Directing merchandising of stock in the warehouse
  • Willingness to go the extra mile for the customers
  • Listing items direct to our website.


  • Excellent customer service by making sure that our customers receive a great experience
  • Monday-Friday 8.30am-5.00pm

A Few Things About You

It is important that our Sales and Service Operatives can work together, can stay motivated and positive even at our busiest times. You need to be smart enough to work independently and be trusted with the tasks you are given. You also need to be bold enough to report any issues and be passionate about customer service. There is plenty of opportunity to progress so with the right drive and determination you can develop your skills and progress to other positions within our business.


  • Organisational and time management skills
  • Keen eye for detail
  • Previous Face to face sales experience would be an advantage
  • Computer literate


  • Excellent interpersonal and customer service skills
  • Positive "can do" attitude
  • A calm, patient and approachable demeanor
  • Team player
  • Any previous experience of the white goods industry would be an advantage but not essential


  • Good computer skills

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 25 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

Thank you, your application has been submitted

Apply Now

Choose how to apply


Apply by uploading your CV.