Job Overview


£30,000-45,000 Permanent





Job Overview

A Bit About Us

We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

More About the Role

You’ll act as the conduit between the customer, the business and IT, helping the Projects team act as a service and delivery partner to the business.

You’ll help AO get the right stuff live as quickly as possible, ensuring everybody understands where your projects are up to: how (and when) are they being implemented and how are we measuring success?

Building relationships with key stakeholders, understanding what they do and what’s important to them will be vital to this role. You’ll also invest time understanding the key functions and processes of the areas of the business your projects are impacting, and how that business area contributes to a top notch AO customer experience.

Here's What You Can Expect to be Doing

Working closely with the relevant business unit representatives and IT, you’ll help maintain a healthy backlog of potential projects. The backlogs will be clearly understood, and the potential work valued and prioritised.

You’ll foster a culture of collaboration with Business Analysts, development teams and other key areas of the business who are responsible for delivering change. You’ll provide a clear vision and direction to the development teams and stakeholders throughout the delivery of a project, including facilitating retrospectives and sprint planning to bring these teams together.

You’ll ensure appropriate reviews are undertaken to measure the performance of change delivered by projects, once work is live and being used. You will also continually work with these teams to develop the production line for delivering change - proactively seeking out bottlenecks or problems and working out opportunities to fix them.

A Few Things About You

You’ll have at least three years project management experience in ecommerce.

You can demonstrate a good working understanding of both Agile and Waterfall methodologies.

You’ll have experience working with teams who are located in multiple sites, and be willing to travel to see these folks in person if required - this will mainly be at our Manchester office.

You are a confident public speaker and are not afraid to have difficult conversations.

Being highly organised and an effective communicator are two key traits that come easy to you. You’re the kind of person who takes on new challenges with a growth mindset and is constantly seeking for a better way to do things.

Why Choose AO?

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Great People Deserve Great Things

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.

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