Job Overview





Job Overview

A Bit About Us

At AO, we’re in the business of better tomorrows for our customers, and we do whatever it takes to make sure they’re the happiest they can be. We may sell everything from washing machines to PlayStations, but putting smiles on our customers’ faces is at the heart of everything we do.

We’re big believers in making sure every job is done properly, which is why we do everything the AO way. Our award-winning teams work their magic behind the scenes to make sure every customer’s experience is totally effortless. We do our bit for the environment too, with our very own recycling plant to make sure we’re as green as we look. We’re always looking for ways to make our customers as happy as can be, wherever possible.

More About the Role

Providing high level 3rd line support to the business whilst working with a very dynamic and driven team. To work on the delivery of cutting-edge technologies in a rapidly expanding and dynamic company. The candidate will be focussed on delivering our strategy of becoming a cloud first thinking department and possess the ability to offer high level technical expertise regarding the stability and growth of both current and future systems across Europe.

Here's What You Can Expect to be Doing

As well as focused on implementing new solutions, you will be responsible for the platform’s stability and robustness. This role will demand a highly technical background and the ability to understand, manage and resolve incidents of varying scale and complexity. This role requires excellent communication skills and the ability to translate highly complex issues to non-technical members of staff or 3rd parties.

Specifically this role will require an excellent ability to methodically perform an analytical thought process, which will include extracting information from business users and diagnostic tools.

A Few Things About You

Some of the technical skills we look for from a Platform Engineer are listed below.

  • Cloud solutions Primarily AWS with some Azure
  • Appreciation and understanding of Sys-Ops culture, processes and tools.
  • Automation
  • Tools for building, changing, and versioning infrastructure safely
  • Auto scaling infrastructure + applications
  • Telephony solution knowledge inc SIP (Interaction Intelligence)
  • DR solutions
  • Windows Scripting - PowerShell
  • Windows Servers (2008/2012/2016/2019), AD, GP, file shares, central logging, troubleshooting
  • VMWare vCenter
  • Office 365
  • On call rota


  • EU Remote support
  • Nutanix
  • Sophos Encryption
  • MDM
  • Compute/Storage/Server Forecasting
  • VDI or SCCM Solutions
  • Call Centre support experience
  • Hosted web environment experience IIS
  • Version control, deployment pipelines & Continuous Delivery/Continuous Integration
  • Configuration management
  • Linux
  • EU Travel
  • Scrums/Kanban/Agile methodology

We believe that in order for you to do your best, we need to support your other commitments. This means working in a way that offers you flexibility, whilst getting the job done. Feel free to have a chat with us about our flexible ways of working.

At AO we believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone, and we can make adjustments to our interview process according to your needs.

Why Choose AO?

We’re in the business of better tomorrows, for both our customers and our people. A better tomorrow means finding a place that’ll reward your curiosity. A place that encourages you to ask ‘why’. Somewhere that feeds your imagination and gives you the support to bring those ideas to life.

If you’re the kind of person who wants to learn and help others achieve, who always sees the glass half-full with an appetite for what’s next, you’ll fit right in with us.

In return, you’ll be an integral part of an award-winning team who are forward-thinking and innovative. You can also take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

We’re about looking at the bigger picture - the better tomorrow. And no matter what that looks like to you, we’ll make sure you’ve got everything you need to make it happen.

Great People Deserve Great Things

As an AO’er you can take full advantage of the benefits and perks we have to offer

  • Feel free to have a chat with us about our flexible ways of working.
  • You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.
  • We have our own library, if you've seen something which interests you, we can order in a copy. Just add it to the library when you've done.
  • 25 days holiday (Excluding Bank Holidays)
  • At least 5% contribution pension scheme
  • Dedicated wellness initiatives that support a healthy work / life balance, ranging from our 24hr employee assistance programme to subsidised gym membership.

To see all of our benefits and perks visit our AO Benefits page.

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