About The Role
We're looking for highly motivated and driven individuals to join our team at AO Mobile! As an Inbound Sales Executive, you are the key part of our Customers AO Mobile Sales journey. You will be providing our customers with the best possible experience by taking inbound calls and ensuring every customer leaves having had a positive journey. Customer Experience is at the heart of everything we do and the foundation of our success is built on keeping it the best it can be.
You will be the first point of contact and your role is to best assist the customer through their buying process and provide the best service possible.
We’re on a mission to be the best contact centre in Europe! You will help get us there. Our people are engaging, happy and work without restraint to delight our customers! You have thousands of different ways you can make them happy, because it's always 100% about the Customer Experience.
You will be working 16 hours every Saturday and Sunday, on a shift of 8 hours each day between 9am-5:30pm.
Our basic salary is £7,400 with uncapped commission.
We will give you all the tools you need to excel on the phone. You will be supported by our comprehensive induction and ongoing training with our Learning and Development team.
This role is temporarily remote, working from home.
Here's What You Can Expect To Be Doing
You will be taking inbound calls from our customers based on a wide variety of sales queries including handset, insurance and connection sales. You will also be taking retention calls trying to save our customers.
We want you to establish the customers' requirements through building rapport and using effective questioning whilst consistently upholding our AO values.
We'd love you to demonstrate a positive, determined and driven mindset along with an attitude to succeed whilst exceeding your targets and excelling in your KPIs.
The environment for this role is very fast-paced and ever-changing so if you thrive in this environment then this role is for you!
A Few Things About You
- Target driven person who performs consistently high against KPIs, striving for continuous improvement with a focus on finding the right solution
- Resilient, positive and adaptable - our customers feel it when you come to work with a smile and enjoy what you do
- A good listener with a friendly telephone manner who cares about our customers and their colleagues
- Able to work well under pressure and multitask
A Bit About Us
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Why Choose AO?
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
• 25 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme*
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.