A Bit About Us
We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.
We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.
We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.
More About the Role
At AO we are taking the onboarding of our new joiners seriously. Our people are what drives our brilliant customer experience and we want them to have a brilliant experience when they join us.
As the voice of the new joiner, you are driven by curiosity, getting under the skin of the current new joiner process across the organisation and identifying opportunities for improvement.
Leaning on your research of best practice, you work collaboratively to go beyond this to create a brilliant journey that sets the standard for others to follow. You’re savvy enough to realise this doesn’t mean one size fits all, balancing a central approach where appropriate with some area specific requirements.
You recognise the impact of the first 90 days in an organisation and structure an experience and learning content around this to create excitement, connection and development of early skills and knowledge.
Here's What You Can Expect to be Doing
? Championing a progressive approach to the new joiner experience in AO at all levels, which other organisations look at as leading the way.
? Map out the ideal journey from Day 1, taking into account mandatory and functional requirements right through to Probationary sign off (day 90).
? Lead the way in defining the learning curriculum for new joiners including AO wide and function-specific content. Working with functional owners to design specific content.
? As owner of the experience, you will need to engage and collaborate extensively with peers and stakeholders to ensure area specific requirements are blended with your approach.
? As a remote working organisation, there will be a particular emphasis on use of technology and virtual tools to onboard, support ongoing development and manage performance including probationary reviews. This is in addition to those areas still working in a face to face environment.
? Consult with others and be seen as a subject matter expert in this area.
? Develop a close working relationship with the People Engagement team and work collaboratively in developing the experience.
? Interested in technology to drive experiences as well as the human touch, stays informed of emerging technologies and identifies those which can be used at AO to improve our approach to the new joiner experience.
? Actively balancing the needs of AO and our colleagues, ensuring AOer’s skilled in their work whilst ensuring alignment to AO’s overall business strategy
? Actively contributing to a culture of Learning at AO
? Build a learning environment that sets AOer’s up for success from the moment they join us, to their next promotion or role change
? Being agile and responsive to the changing needs of the business and AOer’s
? Evaluate effectiveness of learning for continuous improvement
A Few Things About You
? You can see the bigger picture and apply a pragmatic approach, you balance new joiner expectations with available resources to achieve the best outcome possible.
? Can draw on previous experience in this space to make an impact quickly
? Good working knowledge and experience of using of digital learning resources and communication tools.
? Excellent Project Management skills to manage multiple projects strands concurrently
? Credible and able to build relationships quickly to get things done
? Thinks ahead and strive for continuous improvement in everything you do
Why Choose AO?
At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.
The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.
Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.
Great People Deserve Great Things
As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.