Live Chat Manager

About The Role

As a Sales Live Chat Manager you will be the epitome of our AO values & the Sales department. Your role will be to support your team, your colleagues and the department in achieving and exceeding against all KPIs set.

We are looking for highly driven candidates that are resilient and who demonstrate a great work ethic with a positive can-do attitude. The ideal person will already be exceeding both personal Sales and Quality targets consistently whilst developing their people towards success.

Here's What You Can Expect To Be Doing

You will be at the forefront of delivering excellence and surpassing Sales targets through effective leadership, some things you can expect to be doing in your role are:

Building relationships with the team, Senior Management and key stakeholders

Adopting a consultative approach to the sales process through Live Chat

Qualifying customers and lead generation for the Sales team

Sharing best practice with colleagues

Contributing in regular team building sessions

Support your team and the sales live chat department by working with stakeholders to meet and exceed targets and targeted SLA’s

Monitoring the performance and conduct of all advisors, leading through excellence

Managing and monitoring live chat KPI’s whilst constantly working to improve chat efficiency, quality and conversions

Have an active input in the future of the department

Coaching, leading and conducting 1-2-1’s to drive growth and increased development and performance in your team members

Having an active interest in live chat and bringing new ideas and new ways of working to the department

A Few Things About You

Recent experience of managing a target driven team

Must have experience of working within and managing a Sales Live chat team

Can demonstrate an understanding of how to improve performance

Can demonstrate leadership skills and development skills effectively

Has an clear understanding of sales techniques/skills

Demonstrate lead generation experience

Good communicator with strong social skills

Can demonstrate proven track record of exceeding targets

Can demonstrate understanding of live chat, how it works, identify improvement areas and understands efficiencies

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

Why Choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it.

"Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different."

Our Benefits

As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our "AO Perks" to help you out financially, make your work life a little easier or make your home life a lot more fun.