AO Jobs

Job Overview


People / HR



Job Overview

About The Role

Working as part of the L&D team, the Training Specialist will have expertise in learning styles and the training cycle, coupled with a high level of systems and product knowledge. You will be able to communicate effectively within large group training to enhance individual’s knowledge and drive successful training outcomes.

Working within a team, the Training Specialist will demonstrate passion and creativity towards improving the impact of training solutions to support the L&D Strategy, while focused on the overall customer experience.

Purpose of your role - ‘Your why’

Your purpose is to ensure each person who joins AO feel valued and supported in their role development aligned with business needs in order to support the goal to have the ‘Happiest Customer’.

You will achieve this by owning the design, delivery and facilitation of training solutions within our operations across our two sites based in Telford, Halesfield and Stafford Park.

As Training Specialist, you will be instrumental in ensuring that the site is compliant with all mandatory training requirements as well as the continued development of the individuals and their roles at site.

You will act as a business partner to the site’s managers, identifying training gaps within their teams and taking necessary actions to drive success in individual departments, thus contributing to the overall success of the site.

Here's What You Can Expect To Be Doing

§ Design and deliver inductions in line with business needs to meet required objectives using innovative and dynamic methods of delivery

§ Keep abreast of the L&D world outside of AO in order to recommend innovative solutions that might be appropriate

§ Identify and work with the business stakeholders to understand their needs for induction and development including the long-term vision and impact

§ Drive the development of participants attending training through coordinate and manage the delivery of all training on site

§ Ensure all training completed is actively maintained on the in house system and any gaps can be easily recognised and reported to SLT and Group Managers weekly and monthly

§ Develop training methods used on site by seeking external training providers

§ Deliver in house training to AOer’s across the site

§ Conduct meetings with key stakeholders to develop employees, ensure full compliance within each department and Legislative training requirements are managed

§ Ensure training matrix’s & skills gap analysis are in place for all departments and individual training plans are identified


§ Work collaboratively with the site People team to ensure new starters have a training plan relevant to their job role

§ Responsible for the delivery of group inductions

§ Liaising with heads of department to ensure both compliance training and staff development needs are identified

§ Ensure the training budget is maintained and reported on to SLAs

§ This is a great opportunity for someone who can develop cross functional relationships, drive training best practice ensuring the site is fully compliant and continually developing

This is a very exciting opportunity for a dynamic and energetic Training Specialist to help drive the success of the site, understand the L&D vision and strategy and contribute to the development and delivery of the team.

KPIs - How your impact will be measured

§ KPIs aligned to objectives that demonstrate engagement, quality and impact of training and learning initiatives deliver

§ Provide monthly reports including data, statistics and commentary for business updates

§ Complete projects in agreed time frames using sound project management methodologies

§ Contribution to the achievement of the overall people metrics


A Few Things About You

§ Be an ambassador for the learning and development team and its various initiatives

§ Regularly meet with key stakeholders to discuss and review current status and build plans for future development activities.

§ Consistently align all activities to the objectives of the programmes and measure them to assess whether they are meeting expectations

§ Proactively share knowledge and keep L&D management up to date on any important movements and information

§ Use data, knowledge and experience to influence thinking and make decisions

§ Establish yourself as the subject-matter expert and a key influencer for training

§ Design innovative and engaging training solutions that challenge the ordinary to suit the AO way

§ Share knowledge with the team, gained through continual self-development practices

§ Your customers work evenings and weekends therefore there is an expectation that you support the business to deliver training during evenings and weekends when necessary.

§ You will be CIPD L&D Level 5 qualified with your Train the Trainer qualification

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 25 days holiday (Excluding Bank Holidays)

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

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