Job Overview





Job Overview

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

More About the Role

AO has always had very big ideas. Even as the underdog in the early 2000’s our competitors could see how different we were. We wanted to disrupt the online retail market and redefine the customer journey. Starting as an appliance retailer we now offers TV’s, Small domestic appliances, Laptops and more.

Our customers are our biggest advocates, and we are proud to say we make millions of them happy. Our Trust Pilot score is 9.5 / 10 but we’re still determined to be the best electrical retailer in Europe.

For that, you need to be driven. You need to be bold enough to try new things, and smart enough to see them through. You need to care about people and each other, and you should always have a little fun as you do it.

Here's What You Can Expect to be Doing

Deliver AO Financial Services accredited induction and on-boarding process

Complete Training Needs Analysis to identify development needs of sales agents and develop engaging and innovative solutions to increase their performance

Deliver our external partners accredited sales management qualifications to existing staff

Deliver the Assistant Sales Manager development programme to ensure the succession planning of the sales functions meets the demands of the business

Deliver relevant development activities using blended techniques that increase performance, productivity and engagement within the Financial Services sales function

Work with the Sales Manager and Senior Sales Managers to help shape the coaching culture across all sales functions

Design and implement training interventions to positively affect performance and add value to the overall department

Conduct thorough handover of new starters to Academy Manager after induction

A Few Things About You

At least 2 years’ experience of delivering classroom based sales training

Experience of delivering training and learning interventions in a fast paced sales environment

Excellent relationship building and stakeholder management skills

Excellent organisational and time management skills.

High knowledge of learning and development (theory and practical) practices

Experience in a FCA regulated environment would be advantageous

CIPD qualified, level 3 advantageous

Why Choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it.

"Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different."

Great People Deserve Great Things

As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our "AO Perks" to help you out financially, make your work life a little easier or make your home life a lot more fun.

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