Job Overview


£40,000-60,000 Permanent





Job Overview

A Bit About Us

At AO, we’re in the business of better tomorrows for our customers, and we do whatever it takes to make sure they’re the happiest they can be. We may sell everything from washing machines to PlayStations, but putting smiles on our customers’ faces is at the heart of everything we do.

We’re big believers in making sure every job is done properly, which is why we do everything the AO way. Our award-winning teams work their magic behind the scenes to make sure every customer’s experience is totally effortless. We do our bit for the environment too, with our very own recycling plant to make sure we’re as green as we look. We’re always looking for ways to make our customers as happy as can be, wherever possible.

More About the Role

This is a fantastic opportunity to lead several QAers in our Customer Experience domain - working closely with the development teams that look after our call-centre application, the MyAccount platform, as well as all interactions with our customers. Providing insight and expertise in improving the approach and processes that the teams employ. We're looking for individuals who can advocate improving the quality throughout our development process, and encourage continuous improvement to ways of working.

Here's What You Can Expect to be Doing

Coach, manage, and mentor up to five direct reports; push them out of their comfort zone to promote growth.

Take ownership and accountability for your direct reports.

Have a holistic view of the teams of which your direct reports work within; and be able to identify and assist in improvements and initiatives.

Advocate modern agile development practices including but not restricted to: Scrum, Lean, Kanban, XP, CDEP, and DevOps.

Design practices, processes, and systems to enable their team to work as effectively as possible.

Develop and execute on a plan to further develop a QA roadmap.

A Few Things About You

We believe that in order for you to do your best, we need to support your other commitments. This means working in a way that offers you flexibility, whilst getting the job done. Feel free to have a chat with us about our flexible ways of working.

At AO we believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.

Why Choose AO?

You share with the department your roadmap to continually improve the quality bar we set.

You influence the wider QA Team with your technical insight and knowledge.

You have experience with building and maintaining automation frameworks; and are pro-active in finding gaps, providing solutions, and sharing this with the wider team.

You have a resiliency to the pressures faced to the demands of the job.

You have an eagerness to upskill, encourage, and develop not only yourself and your direct reports but also the wider team.

You help foster a culture of transparency and radical candour.

You have an awareness and understanding of technical testing and best practice: including automation, performance, accessibility, and other non-functional aspects.

We’re in the business of better tomorrows, for both our customers and our people. A better tomorrow means finding a place that’ll reward your curiosity. A place that encourages you to ask ‘why’. Somewhere that feeds your imagination and gives you the support to bring those ideas to life.

If you’re the kind of person who wants to learn and help others achieve, who always sees the glass half-full with an appetite for what’s next, you’ll fit right in with us.

In return, you’ll be an integral part of an award-winning team who are forward-thinking and innovative. You can also take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

We’re about looking at the bigger picture - the better tomorrow. And no matter what that looks like to you, we’ll make sure you’ve got everything you need to make it happen.

Great People Deserve Great Things

As an AO’er you can take full advantage of the benefits and perks we have to offer

  • Feel free to have a chat with us about our flexible ways of working.
  • You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.
  • We have our own library, if you've seen something which interests you, we can order in a copy. Just add it to the library when you've done.
  • 25 days holiday (Excluding Bank Holidays)
  • At least 5% contribution pension scheme
  • Dedicated wellness initiatives that support a healthy work / life balance, ranging from our 24hr employee assistance programme to subsidised gym membership.

To see all of our benefits and perks visit our AO Benefits page.

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