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Job Overview

Department

IT

Location

Bolton

Job Overview

About The Role

This is an opportunity for a seasoned all-rounder to join an enthusiastic team of 8 engineers in our effort to provide exceptional 1st and 2nd line support to our customers in AO’s ever growing 2000+ user base. Primarily you will be responsible for maintaining our daily operations in our main Bolton HQ. This is Inclusive of technical support across a wide range of devices and multiple OS platforms (Primarily windows based)

You will also have the opportunity to work autonomously to identify and tackle areas of improvement throughout your role with the opportunity to work closely with the team on numerous large scale projects in relation to ongoing customer service & efficiency initiatives.

Here's What You Can Expect To Be Doing

Here's What You Can Expect to be Doing (Usually bullet points - key responsibilities)

  • Working closely with all members of the IT and Business Team including Senior management and Directors of Ao.com
  • Prioritising calls and managing escalations where required
  • Demonstrating problem solving skills; ability to visualize a problem or situation and think abstractly to solve it
  • Constantly keeping our end users informed, oral and written communication skills are essential, the ability to be able to produce clear and concise written information.
  • Displaying a Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Providing day to day Support of ‘Live’ Application Systems to Application Support Analysts (Second Line Support)
  • Identifying areas of improvement and driving change
  • Remote monitoring of business-critical products and service levels, PC and server configuration
  • Providing offsite/onsite support where required (Travel to other European territories and multiple locations in the UK may be required)

A Few Things About You

• Good knowledge of script creation (including powershell & batch) would be beneficial
• Previous exposure to WDS and Deployment Studio
• Sophos anti-virus knowledge
• Service Desk software experience for example Lan-Desk, Service-Now
• Data centre experience i.e. UPS/ air-con monitoring
• Knowledge of SQL for support of AO’s critical business systems
• Video Conferencing experience
• Knowledge of Multimedia rendering/animation software and hardware

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

We’re forward thinking with both Tech and our people. We know how important family and wellbeing are - flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.

It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.

We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

· Feel free to have a chat with us about our flexible ways of working.

· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

· 25 days holiday (Excluding Bank Holidays)

· At least 5% contribution pension scheme

· Dedicated wellness initiatives that support a healthy work / life balance

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