About The Role
This is an opportunity for a seasoned all-rounder to join an enthusiastic team of 10 engineers in our effort to provide exceptional 1st and 2nd line support to our customers in AO’s ever growing 2000+ user base. Primarily you will be responsible for maintaining our daily operations in our main logistics sites. This is Inclusive of technical support across a wide range of devices and multiple OS platforms (Primarily windows based)
You will also have the opportunity to work autonomously to identify and tackle areas of improvement throughout your role with the opportunity to work closely with the team on numerous large scale projects in relation to ongoing customer service & efficiency initiatives.
Here's What You Can Expect To Be Doing
You will be working closely with all members of the IT and Business Team including Senior management and Directors of AO.com & AO Mobile, prioritising calls and managing escalations as required.
This will mean you will have great problem solving, an ability to identify areas for improvement, and better our service levels.
It goes without saying, you will have fantastic stakeholder management skills, being a visible presence on site in Telford, a helpful customer centric attitude and keeping end-users informed.
A Few Things About You
For this role, a driving licence will be required. On the technical side, you will be, and would like to remain, a solid all-rounder. You will have good knowledge of both Apple and Windows products and systems.
It’s a mix of hardware and software support too so fixing networking and internet technologies one minute, then on to Office 365 solutions and into Azure Active Directory the next won’t prove a problem.
Other things that will be useful:
• Software Deployment experience SCCM, InTune etc
• Group Policy Management experience
• Knowledgeable of varying tools for Desktop imaging
• Hardware Repairs (Laptop/Desktop/Mobile)
• Understanding of VOIP Systems
What skills would be nice to have?
• Good knowledge of script creation (including powershell & batch) would be beneficial
• Previous exposure to WDS and Deployment Studio
• Data centre experience i.e. UPS/ air-con monitoring
• Knowledge of SQL for support of AO’s critical business systems
• Video Conferencing experience
A Bit About Us
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Why Choose AO?
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
We’re forward thinking with both Tech and our people. We know how important family and wellbeing are - flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.
It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.
We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
· Feel free to have a chat with us about our flexible ways of working.
· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.
· 25 days holiday (Excluding Bank Holidays)
· At least 5% contribution pension scheme
· Dedicated wellness initiatives that support a healthy work / life balance