IT Site Support Engineer (1st & 2nd Line)

About The Role

Hybrid - Bolton / Remote

Here at AO, we know that people are our superpower. Our customers rely on us to be exceptional in the moments that matter, and we can’t do that without a perfect team of technical support.

As an IT Support Engineer, you’ll join a community of tech specialists that all work together to provide 1st and 2nd line support to our customers and AOers. We’ll look to you to support our daily operations throughout our head office teams. This will be across a wide range of devices and operating systems, so you can be sure no two days will be the same.

Here's What You Can Expect To Be Doing

You’ll work closely with all IT and Business team members, including senior management and directors of AO.com & AO Mobile. When calls come through, you’ll know how to prioritise them and escalate them for further support if needed.

Problem solving will come naturally to you - with a knack for being able to identify areas for improvement. Everyone has a voice at AO, so we’re always open to hearing about new ways to create a better service.

Our 1st and 2nd line support engineers are always visible at our head office. You’ll build great relationships with our key stakeholders with your customer-centric approach and ability to keep end-users updated and informed.

A Few Things About You

We’re looking for a solid tech all-rounder. You’ll need to have good knowledge of both Apple and Windows products and operating systems, but we primarily use Windows here at AO.

One minute you’ll be fixing networking and internet technologies, then you’ll jump onto Office 365 and Azure Active Directory issues. So we’ll need you to have experience looking after both hardware and software.

For this role a driving licence will be required as you will occasionally be travelling across sites.

You’ll also need to have:

• Software Deployment experience - SCCM, InTune etc
• Group Policy Management experience
• Knowledgeable of varying tools for Desktop imaging
• Hardware repairs (laptop, desktop, mobile)
• Understanding of VOIP Systems

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

· Feel free to have a chat with us about our flexible ways of working.

· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

· 25 days holiday (Excluding Bank Holidays)

· At least 5% contribution pension scheme

· Dedicated wellness initiatives that support a healthy work / life balance