Job Overview


£18,000 per Year Permanent




Bolton (5B)

Job Overview

A Bit About Us

At AO, we’re in the business of better tomorrows for our customers, and we do whatever it takes to make sure they’re the happiest they can be. We may sell everything from washing machines to PlayStations, but putting smiles on our customers’ faces is at the heart of everything we do.

We’re big believers in making sure every job is done properly, which is why we do everything the AO way. Our award-winning teams work their magic behind the scenes to make sure every customer’s experience is totally effortless. We do our bit for the environment too, with our very own recycling plant to make sure we’re as green as we look. We’re always looking for ways to make our customers as happy as can be, wherever possible.

More About the Role

IT Service Desk is the primary point of contact for AO staff with IT related issues, requests or queries. We are responsible for ensuring all customers receive the best possible service by ensuring any contact is handled efficiently at every touchpoint with an AO Smile.

Here's What You Can Expect to be Doing

  • Primary Telephony Contact for IT Service Desk
  • Resolve quick turn-around 1st line Incidents and Service Requests
  • Triaging of tickets to the correct resolver groups
  • Monitoring tickets to ensure they are being managed effectively
  • Escalation of High Priority Calls to the appropriate team / manager
  • Monitor relevant service desk emails
  • Identify areas for Service Improvement

A Few Things About You

  • Basic knowledge of Windows operating systems and Microsoft Office applications
  • Excellent verbal and written communication skills are essential
  • Friendly presence and helpful attitude, with good interpersonal skills and ability to work well with others
  • Ability to think outside the box and come up with creative solutions
  • Ability to work under pressure and be flexible to cover shifts as required.

We believe that in order for you to do your best, we need to support your other commitments. This means working in a way that offers you flexibility, whilst getting the job done. Feel free to have a chat with us about our flexible ways of working.

At AO we believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.

Why Choose AO?

We’re in the business of better tomorrows, for both our customers and our people. A better tomorrow means finding a place that’ll reward your curiosity. A place that encourages you to ask ‘why’. Somewhere that feeds your imagination and gives you the support to bring those ideas to life.

If you’re the kind of person who wants to learn and help others achieve, who always sees the glass half-full with an appetite for what’s next, you’ll fit right in with us.

In return, you’ll be an integral part of an award-winning team who are forward-thinking and innovative. You can also take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

We’re about looking at the bigger picture - the better tomorrow. And no matter what that looks like to you, we’ll make sure you’ve got everything you need to make it happen.

Great People Deserve Great Things

As an AO’er you can take full advantage of our benefits package. We’re about working hard and playing hard, and your health and wellbeing is super important to us. We want to make sure you find the right balance between your work and your down-time. So, we cover all the basics like pensions and holidays, but we throw in a few extras too. We have our ‘AO Perks’ to help you save a few pennies here and there. We’ve also got an on-site spa and a games room, and we’ll even throw in a free breakfast too.

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