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Job Overview


Warehouse Operations



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Job Overview

About The Role

AO is on a mission to become the global destination for electricals, this has resulted in us investing in a new role to take control of our Home delivery strategy and lead the team to execute a 5 year plan. This is a new role and is a fantastic opportunity to drive value into AO.

You will be working with the Regional and District managers to ensure that we are built for future growth, ensuring a quality service to our customers though our dual employed and self employed driver model.

The successful candidate will need to develop cross functional relationships to ensure the systems and processes are robust enough to deliver the growth in both volume and proposition and that the quality and service of the performance is market leading.

We’d expect a blend of home and office working. Regular travel to our sites would be required, including at least one day a week in Crewe.

We are seeking an individual with experience of managing teams remotely, and of developing and executing growth strategies. This role requires experience of working cross functionally with a strong commercial focus. International experience would be beneficial. A team player with strong interpersonal, oral and written skills is essential.

Here's What You Can Expect To Be Doing

To formulate and drive a strategy for the Home Delivery fleet in the following areas -

P&L responsibility

  • Prepare and manage short term and long-term budget planning and builds business cases for investment.


  • Drive the proposition in the UK and beyond to facilitate high growth.

Service & Quality

  • Ensure 5* service, NPS, performance and quality continue to develop and improve. Maintain focus on protecting the driver model


  • Working post procurement / recruitment to ensure the best quality drivers stay with the business

Central control

· Identify areas that can be centrally managed to maintain control. Develop a team capability and structure to ensure this can be executed brilliantly at each of our outbases

A Few Things About You

  • A mindset and agility to win, anticipating and embedding change and transformation to add value. Brilliant execution of plans by inspiring commitment to the mission, clear accountability and empowering others to deliver results at AO Speed.

Team Alignment

  • Understanding how to get things done, landing messages with high engagement and impact. Understanding differences and flexing communication styles. Leaving ego and positional power at the door, recognising vulnerability isn’t a weakness and that being authentic builds trust.

Drive and Resilience

Has a clear aspiration of what can be achieved and a real desire to make it happen. An ability to do more than others, bounce back from setbacks and a belief to achieve goals even in uncertain, ambitious, and testing situations.

Developing Talent

Understanding people as individuals, their motivations, and personal goals. Inspiring people to fulfil their potential, establishing stretch goals, actively coaching and giving candid feedback on performance and potential. Building capability for the future, supporting career progression, and creating bench strength and succession

Strategic Clarity

Develops a compelling vision for the future, ensuring AO is an amazing place to shop, work and invest. Clearly defines strategy and communicates this effectively, identifying emerging trends and opportunities to create value and adapt.

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 25 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme*• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

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