About The Role
We‘re all about providing highly usable self-serve functionality so that our customers can seamlessly view and manage your orders online. We build relationships, learn what‘s valuable, and hold ourselves accountable for the usability, resiliency and security of our product.
As part of this team, you'll be working closely with other teams to surface new capabilities into MyAccount were previously customers had to contact us over the phone. Your work will be used daily by thousands of customers.
Working in a build measure learn way, new capabilities will be surfaced early to bring value whilst refining and iterating to create a great customer experience.
For more details about the role, please contact email@example.com #AOJobs
Here's What You Can Expect To Be Doing
Working alongside our UX, Data Scientists and QA teams you’ll be building, feature-rich, responsive and insight-led experiences for our Customers.
MVT (A/B/n testing) sits at the heart of everything we do. You’ll work with our optimisation team to run tests across the entire application.
We want your input on team process and ways of working, helping to set the teams OKRs and deciding what it is that we work on.
A Few Things About You
We use the following technologies, so commercial experience with them is beneficial, although you don’t need to be a master at them:
· HTML / CSS / SASS
· Node JS based tooling (Gulp / Webpack etc.)
· Experience of cloud solutions / AWS / Azure
· TDD/ Unit testing /Jest
A Bit About Us
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Why Choose AO?
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
We’re forward thinking with both Tech and our people. We know how important family and wellbeing are - flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.
It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.
We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
• You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.
• We have our own library, if you've seen something which interests you, we can order in a copy. Just add it to the library when you've done.
• 25 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme
• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.
For more details about the role, contact Fiona.Chew@ao.com