AO Jobs

Job Overview


People / HR



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Job Overview

About The Role

As the Employee Relations Manager you will lead the employee relations team, embedding a culture of coaching managers to live by our values when making employee relations decisions. You will head up a team of ER advisors, supported by 2 senior ER Advisors.

You will provide an exceptional customer experience and work with business units to find the right solutions. You will lead the ER team to provide a service that is commercially focused, practical, and legally compliant whilst being humanistic with a coaching approach to making decisions.

Here's What You Can Expect To Be Doing

Where case levels are high, you will look to understand root causes and implement changes to drive performance, enabling line managers to better manage situations that arise. We are looking to develop a culture within the team and wider business to promote informal resolutions, education, and good management practices. You will be an important part in driving this agenda across the business.

A Few Things About You

You will have previous experience of managing a commercially-minded ER team and a proven track record of developing a team. This will include managing relationships across senior stakeholders and our trade union relationship. You will also have a demonstrable track record of initiating change, improving credibility, and not settling for the status quo.

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• 25 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

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