Job Overview





Job Overview

A Bit About Us

We’re a team of individuals who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

More About the Role

You will report directly into the Driver Contracts Manager and work with the other Driver Quality Officers and other members of the quality team. On a daily basis you will communicate with team members, outbases, drivers, new applicants and other internal AO departments. Occasionally you will communicate with external bodies and other departments within the AO group.

Here's What You Can Expect to be Doing

You will work confidently as part of the quality team to ensure that the development of projects and day to day processes develop in line with our company values. You will do this by;

Making telephone screening calls to potential drivers about the driver opportunities we have * Daily you will need to confidently objection handle and sell the opportunities on offer by making telephone screening calls to potential drivers

Liaising with internal and external customers in order to ensure open days/assessments and training run to schedule

Management of own workload including prioritizing

Administration of recruitment process - strong excel skills for logging and analyzing data

Interview and build rapport with driver applicants as well as colleagues of all levels

Provide feedback to driver applicants / depots and other internal parties throughout the process

Input, track, monitor, analyse and report driver recruitment tasks and performance on a weekly basis using excel.


Identify quality applicants for the driving opportunities on offer via different sources and methods

Recruitment deadlines and numbers in line with the plan communicated from the Driver Contracts Manager

Sell the driver opportunity and objection handle in order to covert to open days

Research and negotiate advertising options or any areas linked with driver recruitment needs/services

Confidently conduct and report all areas of driver recruitment (interviews, open days, assessments, start dates, multi crews)

Create manage and amend when necessary all forms of communication from the driver recruitment team

Produce weekly reports

Presentations as and when required

Ability to work to strict deadlines and timescales

Flexibility and adaptability is essential in order to achieve deadlines

A Few Things About You

As our Driver Quality Officer you will be highly driven , have a passion of working to targets along with being caring and approachable with the ability to build relationships at all levels. You will be part of the quality team and will be assisting with the smooth running of the recruitment process. You will be a strong person who will integrate well into the quality team and pursue the search for colleagues whose personality traits mirror our values. You will have the ability to insert a fun attitude onto your daily routines and be bold enough to suggest improvements to processes as you see opportunities arise. While working under pressure to meet deadlines you will do this with a smile on your face and project excellent morale to other colleagues and proposed colleagues. An overall focussed, passionate and genuinely caring person you will be an ambassador for the group and make an excellent addition to our AO family.

You will ideally come from a Recruitment/Sales background with a strong team mentality and target driven, you will be confident working alone, have the ability to manage deadlines and budgets proficiently.

Previous experience of making high volume calls daily

Must be confident on Excel & Word - inputting, managing, interpreting/analysing data and creating graphs

Objection handling and converting tel calls to next stage

Experience of successfully working to daily targets and achieving them

Generate new ideas/more efficient processes taking projects from conception to completion

Experience of analyzing and summarizing reports is desirable not essential

Previously collaborated with teams and individuals to share ideas and information

Process Improvement

Go the extra mile to complete tasks and meet deadlines

Ability to work under pressure

Team Working Skills

Positive attitude

Target Driven

Flexible and adapt in order to meet deadlines - adapt to new tasks and deadlines to meet business needs

Ability to communicate clearly with applicants , colleagues and managers

Strong planning and organisational skills

Delegation skills and ability to prioritise

Enthusiastic and positive about tasks and deadlines

Have patience and the ability to work under pressure

Great telephone manner

Why Choose AO?

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Great People Deserve Great Things

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier

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