Jobs

Job Overview

Salary

£22,000-26,000 Permanent

Department

Operations

Location

Croydon

Job Overview

A Bit About Us

A fantastic opportunity to join an award-winning company. With favorable shift patterns to allow an excellent work life balance. We offer great internal development opportunities, Employee discount along with a growing list of other perks including simply health and a pension plan

More About the Role

As our Driver Account Manager you will be the first point of contact to all our self-employed drivers to help improve the quality of service they provide our customers as well as communication. You will also have an active role in implementing positive changes to the driver training process and help to maintain driver morale.

  • Work closely with our depot managers to actively improve grading performance with a very hands on approach and monitor fair allocation of work to the best crews.
  • Deliver Open Days and training days for new drivers ensuring drivers SSW knowledge is current and any ongoing specific ad hoc training to drivers needing support to deliver higher standards.
  • Proactively identify opportunities for local recruitment, working with Quality department & multi crew leaders.
  • Drive down complaints and deal with all things quality related including ETA performance.
  • Maintain training records and assist with the internal auditing process.
  • Be close to days worked and understand why there may be a gap in what drivers want and what they actually do.
  • Be the "go to" person for payment queries, grading queries, routing issues, damage claims etc.
  • Support to damage to property - ad hoc damage training/retraining
  • Compliance and infringement checks and training

Here's What You Can Expect to be Doing

You will ideally come from a very hands on training and performance driven background and have a good knowledge of the legislation for drivers and the functions of a logistical business.

  • Excellent working knowledge of word and outlook
  • Excellent working knowledge of Excel including macro and pivot tables
  • Training needs analysis
  • Administrate and deliver training plans
  • Be aware of current legislation, rules and regulations in the driving industry
  • Development and updating of training courses
  • Understanding of the relevance of training and audit documentation
  • Not essential - Understanding of driver regulations or CPC

A Few Things About You

As our Driver Account Manager you will be genuine and passionate about achieving and maintaining the highest quality standards possible, You will be outgoing and expertly communicate our values to drivers and potential drivers.

You will have a caring approach to the development of our training materials as they convey the values that we strive to operate by. An open and approachable person, you will work closely with drivers, outbase managers and multi crew leaders to investigate their training and development needs in your quest to drive up quality levels. All of these qualities will help you to be an integral part of the quality team who will assist in the AO family function of delivering an excellent customer experience. Also need to have a flexible approach to working hours in order to see drivers before they leave or when they return, all based around the depots start/finish times.

Why Choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it.

"Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different."

Great People Deserve Great Things

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

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