Job Overview


People / HR



Job Overview

A Bit About Us

We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

More About the Role

You care about designing and delivering brilliant learning experiences. Considering the needs of the learner and how best to engage them throughout.
With a flair for great content design both digital and face to face, you bring with knowledge and experience of modern learning techniques and methodologies i.e. how adults learn best.
Working individually and as part of a wider team you will have responsibility for curating, designing, delivering and maintaining a wide range of blended content, from one off pieces to entire programmes which deliver impact.
Not order takers, we take a performance consulting approach in assessing learning need which means you will approach your work with a curious mindset, not be afraid to ask questions of stakeholders and get to the root of the need.

Here's What You Can Expect to be Doing

? Design and deliver blended learning initiatives, using creative, innovative and evidence-based approaches which deliver impact to the learner and the business
? Ownership of the content development process, which includes; completing the TNA, project plan, kick off meeting, design, sourcing from internal/external parties, sign off, Train the Trainer and/or delivery and evaluation.
? Design or source learning using the most appropriate L&D route including digital learning routes, use of virtual tools and resources
? Act as the L&D expert bringing the latest thinking into L&D and the business.
? Programme Management and maintenance and evaluation
? Stakeholder, SME and external partner management
? Maintenance and refresh of programs and content
? Collaboration with the Content and Digital Learning Manager on content strategy
? Measure the impact and effectiveness of all programmes using a robust metrics
? Review and amend development activities in line with evaluation, ensuring they are continually aligned to business objectives
? Work on specialised projects and support learning design where appropriate to satisfy the needs of the business

? Effectively prioritise and deliver several projects simultaneously
? Understand the L&D vision and strategy and contribute to the development and delivery of the team plans

A Few Things About You

? Expert knowledge of learning design theory and practical application across all type of learning environment, keeping up to date with new thinking/approaches and sharing with the wider team.
? Experienced in the use of digital resources to create and deliver learning e.g. authoring tools, virtual classrooms, creation of infographics etc.
? Experienced in using a wide range of creative software e.g. articulate and adobe products
? Strong and credible delivery/facilitation skills in a virtual and face to face environment. Builds confident quickly regardless of seniority
? Working with SME’s to design content, quickly understands a specific business area needs
? Regularly meet with key stakeholders to discuss and review current status and build plans for future development activities
? Proactively share knowledge and keep L&D management up to date on any important movements and information
? Establish yourself as the expert in learning design and a key influencer

Why Choose AO?

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Great People Deserve Great Things

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.

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