Jobs

Job Overview

Salary

£28,000 per Year Permanent

Department

Operations

Location

Manchester

Job Overview

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

More About the Role

Reporting into the Dialler Manager, you will be working within the Dialler and Resourcing team in the management of the Aftercare department’s Dialler campaigns. You will be assisting the Dialler Manager in managing the day to day running of the Dialler campaigns.

Here's What You Can Expect to be Doing

Responsible for day to day execution and monitoring of the calls servicing technology

Managing outbound (blended) dialling across all relevant campaigns (weekends and evenings)

Responsible for day to day execution and monitoring of the calls servicing technology

Monitor in real time contact rate, dropped call rate and agent wait times.

Load data into the Dialler from external data suppliers.

Produce daily KPI’s and reports as required.

Monitor hourly dialler data loads

Keep dialler downtime to a minimum and ensure any issues are communicated to IT/management immediately.

Provide onsite telephony and IT support as needed.

A Few Things About You

Desirable Experience:

Dialler management experience * Knowledge of SQL would be advantageous

What skills do I need to have?

High level of ability working will all Microsoft office, especially Excel

Hardworking, flexible and ambitious with a ‘can do’ attitude

Ability to self-motivate

Why Choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it.

"Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different."

Great People Deserve Great Things

As an AO employee you can take full advantage of our benefits package. As well as fundamental benefits, like pensions and holidays, we have designed our "AO Perks" to help you out financially, make your work life a little easier or make your home life a lot more fun. Take a look at [1] here.
References

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1. http://www.ao-jobs.com/inside-ao/benefits/

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