Assistant Supervisor (days)

About The Role

You will work closely with our Depot Supervisor on a daily basis to make sure that our Outbase runs smoothly and that each and every one of our customers receives their appliance on time, every time. You will be the main point of contact for our Self Employed Drivers and be responsible for the effective management of the transhipping and delivery of appliances

Hours - 40 hours per week 5 on 3 off & 5 on 2 off
Shifts - Rotation shifts with the hours being 04:00am till 12:00pm one week and the next 13:00 till 21:00

Here's What You Can Expect To Be Doing

You will be the type of person who is able to build lasting, effective relationships with people around you even under pressure and in difficult situations.

You must be smart enough to think on your feet and have a passion to drive our performance in the right direction, paying careful attention to the service we deliver for our customers. You will be enthusiastic and driven towards achieving high standards of quality and be bold enough to make key decisions quickly and trust your own judgement in the running of the operation.

A Few Things About You

You will be the type of person who is able to build lasting, effective relationships with people around you even under pressure and in difficult situations. You must be smart enough to think on your feet and have a passion to drive our performance in the right direction, paying careful attention to the service we deliver for our customers. You will be enthusiastic and driven towards achieving high standards of quality and be bold enough to make key decisions quickly and trust your own judgement in the running of the operation.

EXPERIENCE

• Previous experience within a Team Leader or Supervisory role
• Management of teams
• Awareness of Transport, Logistics, Distribution or Warehousing environments
• Knowledge of transport legislation and legal compliance of vehicles

SKILLS

• Able to remain calm and focused under time pressure
• Able to solve problems independently and with confidence
• Able to communicate effectively especially by email and phone
• Has a logical and methodical approach to all tasks

TECHNICAL

• PC literate including warehouse software and Microsoft Packages
• Can use Excel to intermediate or advanced level
• Strong communicator
• Experience using in-house transport management systems is an advantage

A Bit About Us

We’re a team of individuals who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.

We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.

Why Choose AO?

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Our Benefits

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.