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Job Overview

Department

Warehouse Operations

Location

Heywood

Post Code

OL10 1NB

Job Overview

About The Role

As our Depot manager you will be responsible for the operational performance and efficiency of a high performance team at our new Heywood depot. A 24 hour operation on site means that you will work closely with your Shift Supervisors on both days and nights to deliver excellence with customers being your key focus. You will promote a happy and productive working environment and encourage a high-performance culture within your team. Delivering success is not down to you alone, support is available through a District and Depot Management team who you will work closely with on a regular basis and from central teams including Quality, Commercial and People.

Here's What You Can Expect To Be Doing

As our Outbase Manager you will play an integral part in ensuring excellent customer service is delivered to each and every one of our customers while setting and maintaining standards from operational policies, transport legislation, health & safety and people management.

You will;
* Ensure that our depot remains legal and compliant through transport legislation and operational requirements.
* Maintain efficiency through people management and setting performance expectations
* Be responsible for the crews of Self Employed Drivers working from your site, manage their expectations and address any challenges whilst working closely with your Driver Account Manager
* Effectively delegate and supervise daily tasks, maintain accountability for any issues or escalations
* Produce, update and submit regular reports to the District / Regional Management team & Head Office
* Motivate and support the wellbeing and development of all direct/indirect reports
* Execute HR processes & procedures in a fair and consistent way including investigations, grievances, disciplinary meetings, performance management and appraisals.

A Few Things About You

WHAT WILL I BE EXPECTED TO DELIVER?
* Performance measured against agreed KPI’s
* Effective leadership of a motivated workforce
* Management of the commercial budget for the depot including cost to deliver

BEHAVIOURS

You will be able to work under pressure and be driven to deliver objectives in a professional manner whilst supporting the wellbeing/development of your team to ensure maximum motivation and productivity is at its maximum. You will be smart enough to think on your feet, work independently and have a passion to deliver the service we promise our customers. Our Depot Managers are bold enough to challenge the way in which we deliver our service so we can constantly improve the way we work.

  • You will have excellent logistics knowledge including transport legislation
  • Demonstrate an understanding of the home delivery sector
  • Experience in leading and motivating your team
  • Knowledge or understanding of HR issues and managing performance
  • Experience of working to tight deadlines and meeting targets
  • Experience of working to KPI’s and budgets
  • Understanding of working in an environment with daily changing workloads
  • Able to inspire and motivate others
  • You will thrive in a customer driven and fast paced environment
  • Confident with a fair and consistent approach to people management
  • Able to remain calm under pressure and solve problems autonomously
  • Able to communicate effectively at all levels
  • Organised and methodical

TECHNICAL
* Able to produce management reports
* PC literate including warehouse software and Microsoft Packages
* CPC Holder

A Bit About Us

We may have started small, but we’ve always had very big ideas. We launched in 2000 and we just haven’t stopped; a years’ worth of achievements always seems more like three at AO.

Our customers and now our biggest advocates, and we’ve made millions of them happy. We’ve even launched in new territories throughout Europe. Sometimes we have to pinch ourselves.

But, we’re determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it.

Why Choose AO?

It’s not about the job you need now, it’s about who you want to be and where you want go. The thing about AO is that you don’t have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That’s our values talking.

We empower each and every person to push the boundaries of what’s possible. We’re growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it.

"Our people are our biggest asset, they’re our culture: that unique, indescribable thing that makes us really different."

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• At least 5% contribution pension scheme*

• Dedicated wellness initiatives that support your wellbeing, ranging from our 24hr employee assistance programme to subsidised gym membership.

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