A Bit About Us
We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business.
We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly.
We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.
More About the Role
We’re on a mission to be the Best Contact Centre in Europe! You will help get us there. Our people are engaging, happy and work without restraint to delight our Customers! You have thousands of different ways you can make them happy, because it's always 100% about the Customer Experience.
You will be ensuring our customers have the best possible journey with us by taking inbound calls and ensuring that every customer leaves having had a positive experience. Customer Experience is at the heart of everything we do and the foundation of our success lies on keeping it the best it can be.
Here's What You Can Expect to be Doing
Were looking for people to delight our customers by finding a resolve that suits them - treat them like they’re family. Throwing money at a problem does not make it go away - care, ownership and attention are what matters.
As a customer experience specialist you will be;
Dealing with all types of queries and holding excellent communication skills used over the phone, by email, using Live-chat and even Social Media.
Be proactive and innovative in finding the best solutions for our customers, thinking outside the box as there isn’t always one way to solve a problem.
Be efficient to ensure our customers have a seamless experience.
Demonstrate strong listening skills to really understand the customer, taking accountability to find a resolve.
Positive in a role that can be challenging, enjoying what you do and maintaining a friendly telephone manner.
Driven to hit targets and achieve the goals set out to ensure we are doing the best we can with the understanding of why YOUR individual performance contributes and impacts the whole Contact Centre.
The hours for the role are 40 hours per week on a rota between 8am - 10pm Monday to Sunday. The rota will include working 3 weekends out of 8.
A Few Things About You
We are looking for transferable communication skills of an excellent standard that will be used over the phone, by email, using Live-chat and even Social Media.
A positive and proactive mindset as the role can be tough and challenging at times
Friendly telephone manner, we treat customers like our nan! Customers will always remember how you made them feel.
Customer facing experience
You can’t pay people to care and we want people who really do care about our customers and their colleagues.
A drive to succeed and a motivated attitude towards targets
A passion to learn and an ability to do so quickly keeping up with the fast pace of the business, being open and flexible to change.
Why Choose AO?
At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.
The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing.
Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.
Great People Deserve Great Things
As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.