Customer Service Specialist

About The Role

At AO Mobile, our customers are at the heart of everything we do. Making our mums proud, and treating everyone like our gran are two values that run through our contact centre, so you’ll be at the other end of the phone bringing our values to life.

We know not everything always goes to plan, but our customers trust us to fix it. Don’t just take our word for it, we’ve got over 500k trust pilot reviews showing exactly how we go above and beyond!

We’re not only passionate about our customers, we’re passionate about our people too. We offer a clear progression path, so the more you learn… the more you earn. We offer cross skilling into other departments to help with your growth along with an annual salary review to reflect this.

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Here's What You Can Expect To Be Doing

• You’ll deal with loads of different calls from our AO mobile customers, from contract queries through to handset and delivery queries and sometimes the odd sales call.
• You will work closely with third party network providers to assist customers in the best way.
• You’ll be using different computer systems, so you’ll need be pretty confident and a quick learner.
• You’ll work to targets to make sure our customers have the best service.
• Working 40 hours a week, on a rotational shift basis Monday - Sunday. We’ll need you in the office for the first 3 months, after that you’ll split your time between home and the office.

A Few Things About You

• Listening is super important, our customers need to feel heard.
• You’ll need to have experience in a customer service role.
• We know not everything goes to plan, you’ll be resilient and do everything you can to help.
• Our customers come to us again and again thanks to our amazing customer service, this needs to shine through every day.
• Working in a fast paced role means you’ll need to be really organised!
• Enjoy solving problems and doing the right thing.
• Driven to hit weekly targets and take control of your own personal development.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.