Jobs

Job Overview

Department

contact centre

Location

Newbury

Job Overview

A Bit About Us

AO go to great lengths to make sure our customers are the happiest out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business. We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

In December 2018 we celebrated the purchase of Mobile Phones Direct, a leading online-only retailer of mobile phones, to further extend our business into this exciting market. MPD is an award winning company that partners with all of the key mobile networks - EE, O2, Vodafone and Three - as well as the leading handset brands to deliver a complete mobile offering.

A full AO Mobile experience is in the works and will be coming soon, which is why we’re looking for everyday heroes to join our family and help us on this exciting journey.

More About the Role

At AO Mobile, we are passionate about providing exceptional customer service. We offer our customers many routes for them to contact us including calls, emails, live chat and social media.

The hours for the role are 40 hours per week on a rota basis Mon - Sun

We’re on a mission to be the Best Contact Centre in Europe! Could you be one of the exceptional People that help get us there?

Our people are engaging, happy, and one big family who work without constraint to make our customers happy. Above all else, it is always about the customer experience.

Here's What You Can Expect to be Doing

Delight our customers by finding a resolve that suits them - treat them like they’re family. Throwing money at a problem does not make it go away - care, ownership and attention are what matters.

Be exceptional in the moments that matter; customers always remember how you made them feel.

Work as a team - when everyone pulls together and works well together, is when everything runs smoothly and the customer gets the best experience. You should understand how your performance impacts the whole Contact Centre.

A Few Things About You

A passion to learn and an ability to do so quickly keeping up with the fast pace of the business, being open and flexible to change.

Be driven enough to make a success and a career in Customer Experience. This isn’t just about the fantastic salary and benefits on offer, it’s so much more than that.

Be innovative and bold in what you do offering new ideas and trying new things.

Come to work with a smile - if you enjoy what you do, you do it. We want you to have fun here at AO Mobile.

An ability to identify and solve problems.

Be able to deal with all types of queries over the phone, by email, or by using Live-chat.

Why Choose AO?

At AO Mobile, our culture and our way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is "treat every customer like you’d expect your Nan to be treated, and make decisions your mum would be proud of" and we go by that very same motto. To do this, we train and empower each and every AO Mobile’er to strive for better ways of doing whatever they are doing.

We don’t want to be robots! We love for every AO’er to show their personalities and use them to welcome our customers. We don’t just sit and follow processes; we look for new and innovative ways to provide the best possible service.

Let’s not forget our beautiful office! We work within a small estate, in a lovely converted barn. Amongst many nice and exciting things we have The Park - a great space for us all to relax and take a break. On the subject of breaks, who doesn’t love a tasty snack? We have fancy fridges containing all of the treats we may need to get us through to home time.

Great People Deserve Great Things

As an employee of AO mobile you can take full advantage of our benefits package. We offer the fundamentals of 25 days holiday and a company pension scheme. We also offer all employees the opportunity to take advantage of our partnership with Perkbox that offers over 200 exclusive perks.

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