About The Role
It is an exciting time at AO for our mobile category. Just over a year ago we acquired Mobile Phones Direct and we have been working hard to integrate the business into the One AO ecosystem.
A new opportunity has arisen for an experienced application lead to come in and take ownership of all the systems that underpin the mobile offering.
This role will be essential in taking the business to the next level by using technology as an enabler.
Here's What You Can Expect To Be Doing
We are looking for someone who can come in and hit the ground running. You will be required to fully assess our back end systems and ensure they are fit for purpose, if not you will define and own the remediation plans. Working with 3rd parties and the wider AO Tech function you will ensure there is an adequate support offering for each system (including in/out of hours support and escalation). You will be the go to person for any queries.
Where 3rd parties and used you will own the relationship and make sure they are delivering against their service levels. This will require you to conduct frequent service reviews so good vendor management skills are needed.
You will work with the business to map out business process and help to identify where technology can improve operations or customer experience. Once identified you will see these changes through to implementation.
Systems in scope include.
- CRM (Currently Oracle Sales Cloud)
- Customer Communications (E-mail and Text)
- Network Integrations (O2, Vodafone, Three)
- Warehouse Integrations
A Few Things About You
· Knowledge of Oracle Sales Cloud
· Application support experience
· Strong vendor management
· Excellent stakeholder management
· Service Transition (Onboarding of applications)
Desired but not essential
· Project Management
· Business Process Mapping
· Knowledge of Enterprise Architecture
· ITIL Foundation
A Bit About Us
At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.
When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).
We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.
It started at a pub in Bolton with a £1 bet and a belief that things could be done better!
Why Choose AO?
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.
With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.
We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.
We’re forward thinking with both Tech and our people. We know how important family and wellbeing are - flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.
It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.
We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.
We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.
To see all our benefits and perks, visit our AO Benefits page.
· Feel free to have a chat with us about our flexible ways of working.
· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.
· We have our own library, if you've seen something which interests you, we can order in a copy. Just add it to the library when you've done.
· 25 days holiday (Excluding Bank Holidays)
· At least 5% contribution pension scheme
· Dedicated wellness initiatives that support a healthy work / life balance, ranging from our 24hr employee assistance programme to subsidised gym membership.