AO Jobs

Job Overview





Job Overview

About The Role

You’ll be joining the AO Payments team who are on a mission to create a fast, frictionless and flexible payment experience for all of AO’s customers. Sound exciting? Then this might be the role for you. We need an experienced BA to join the team who will help drive the team towards its destination.

Working collaboratively with our passionate in-house product development teams, you will support them in understanding business requirements and their associated benefits. You will play a key role in planning, implementing and delivering value in a challenging and fast paced environment.

You will be part of our Business Analyst community that will help to guide and support you in your progression.

Here's What You Can Expect To Be Doing

Deliver clear, concise and accurate user stories and acceptance criteria detailing customer or user interactions.

Gather and understand business requirements using appropriate techniques such as workshops, 1-2-1’s, stakeholder interviews, etc.

You’ll be an integral part of the product team helping to translate technical information into business language and ensuring we build the right thing.

Create appropriate documentation such as process flows and wireframes / sketches to aid conversations within your product development team and stakeholders.

Work closely with stakeholders in understanding relative priority of requirements and where appropriate, propose phasing options to help the business achieve value sooner.

As a key member of the team, you’ll make sure team processes are on point with facilitation of; sprint planning, backlog refinement, retrospectives, 3-amigos etc.

Play a key role in the direction of the team and contribute to your product development teams Quarterly Product Review presentation by helping craft objectives and key results (OKRs).

Join and collaborate within our Business Analyst community which will not only support you individually on a professional level, but on a personal level as well.

A Few Things About You

You have experience in working in an Agile environment

Are prepared to get into the detail as well as challenge effectively.

You’ll have a keen eye for problem solving and like to visualise requirements to take your stakeholders on the journey.

As you’ll be working in the payments area of AO, you will need to be commercially aware and have experience of working with 3rd parties.

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

We’re forward thinking with both Tech and our people. We know how important family and wellbeing are - flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.

It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.

We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

• Feel free to have a chat with us about our flexible ways of working.

• You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

• We have our own library, if you've seen something which interests you, we can order in a copy. Just add it to the library when you've done.

• 25 days holiday (Excluding Bank Holidays)

• At least 5% contribution pension scheme

• Dedicated wellness initiatives that support a healthy work / life balance, ranging from our 24hr employee assistance programme to subsidised gym membership.


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