AO Jobs

Job Overview

Contract Type

Fixed Term Contract




Bolton Hybrid

Job Overview

About The Role

Business Analysts are an integral part of our development teams working in the AO Tech department. Working collaboratively with our passionate in-house teams, you will support them in understanding business requirements and their associated benefits. You will play a key role in planning, implementing, and delivering value in a challenging and fast paced environment.

In addition, there is a good choice of projects to get involved in.

If you’ve worked in an agile environment that would be a huge advantage. Our main criterion is that you’re an enthusiastic team player, willing to get stuck in and want to grow and be an example of what a BA should be.

You will be excited to hear that there are lots of opportunities to pick up work from all areas of the business giving you the opportunity to learn loads and meet a wide variety of stakeholders.

You will be part of a mature BA community, focusing on developing and inspiring each other to be the best BAs possible. It is something we pride ourselves on and our community is the ‘Heart of Tech’. We build strong relationships with each other and put a lot of time and focus on how to keep our community as strong as it is.

We’re really focused on learning and growing, and to support that we have an active BA mentor community and a regular toolkit Tuesday where we share our learnings with each other. We’d love it for you to get involved in these.

Please note, this role is on a 9 month fixed term contract.

Here's What You Can Expect To Be Doing

  • Gather and understand business requirements using appropriate techniques such as workshops, 1-2-1’s and stakeholder interviews.
  • Create business requirement documentation that can be used to tell the story of the project and prioritise requirements with stakeholders, including supporting documentation as appropriate, such as process flows and wireframes.
  • Craft epics, features and user stories to present requirements to development teams and maintain these artefacts for requirement traceability.
  • Collaborate with our UX team to build a user journey that your gran would be happy using.
  • Build close relationships with your stakeholders to understand their world, and for them to collaborate with you and as well as our tech teams, to help achieve business value.
  • Work closely with Project Managers, Product Owners and Delivery Leads to ensure smooth Product/Project delivery.
  • Be the first point of contact for development team members, stakeholders, BAs, UX & Senior Leadership Team (SLT) when any clarification of requirements is needed.
  • Work closely with the BA’s that sit within our engineering teams as you share requirements and an understanding of ongoing projects you are supporting. We favour collaboration over handover.

A Few Things About You

We’re looking for someone to hit the ground running, we don’t need you to meet all the requirements. However, we want someone who will get stuck in from the get-go and make an impact.

  • An advocate of using agile and lean methodologies to create value for our customers.
  • A keen eye for problem solving and putting the customer first.
  • Willing to share your knowledge and experiences to help drive improvement in your team and the department.
  • Demonstrable experience of analysis techniques including awareness of user stories, use cases, impact analysis, user interaction design, system interactions, data flow and process mapping.
  • Excellent facilitation, negotiation, and communication skills.
  • Be able to take a problem and visualise it to the wider business in a form which is easy to understand and talk about.
  • An appreciation of how things work technically with the aim of facilitating conversations either with the development teams or non-technical stakeholders.
  • If you’re wanting to really push the boundaries of your BA craft then we’re looking for people to help us define what BA mastery really looks like. You can be a guiding voice to upskill seasoned BAs and help them look beyond their current toolkit.

A Bit About Us

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things.

Our Benefits

Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.

  • Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
  • Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
  • Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
  • Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
  • Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
  • Discounts; exclusive discounts across our product range.
  • Family leave; Enhanced Maternity, Paternity and Adoption leave.
  • Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
  • On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!

To see all our benefits and perks, visit our AO Benefits page.

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