AO Jobs

Job Overview




Northwest - Part Home/Part Office

Job Overview

About The Role

About The Role

BAs are an important member of our product development teams working in the AO Tech department. Working collaboratively with our passionate in-house teams, you will support them in understanding business requirements and their associated benefits. You will play a key role in planning, implementing and delivering value in a challenging and fast paced environment.

Due to the growth of our Tech department we’re looking for multiple BAs to join our product teams. If you’ve worked in an agile environment and within a product environment that would be a huge advantage. Our main criterion is that you’re an enthusiastic team player and able to grow with us. We want you to be someone who is willing to get stuck in and be the example of what a BA should be.

You will be excited to hear that there are lots of opportunities outside of team to pick up other pieces of work giving you the opportunity to learn other areas of the business and meet other stakeholders really increasing your visibility and influence in AO.

We have an active BA mentor community that we will encourage you to be part of.

There is a library of BA skills workshops that we run internally and offer these for you to learn from and would encourage you to share your knowledge with us, we’re always ready to learn something new

If you’re thinking about taking that step to present your ideas and share your skills externally then we’ve got a number of BA’s who have done this and are ready to help you take that step.

Here's What You Can Expect To Be Doing

Here's What You Can Expect To Be Doing

Join and collaborate within our Business Analyst community which will not only support you individually on a professional level, but on a personal level as well.

Gather and understand business requirements using appropriate techniques such as workshops, 1-2-1’s, stakeholder interviews, etc.

You’ll understand how to craft epics, features and user stories and how to use these to present requirements

Deliver clear, concise and accurate user stories and acceptance criteria detailing customer or user interactions. You will be able to use these user stories to talk to both stakeholders and the development team and fully explain what the team is delivering.

Create appropriate documentation such as process flows and wireframes / sketches to support conversations within your product development team and stakeholders.

Work closely with stakeholders in understanding relative priority of requirements and where appropriate, propose phasing options to help the business achieve value sooner.

Own and contribute to your product development teams Quarterly Product Review presentation by setting objectives and key results (OKRs) Working closely with the Product Owner to keep the team working to these objectives.

Be the first point of contact for product development team members when any clarification of requirements is needed.

Help support your product development team with sprint planning and daily stand ups. Be an active participant in all scrum ceremonies and help improve ways of working

Work with your product development teams’ backlog and manage expectations. You will be confident in communicating any changes in priorities to the team, supporting them to proceed at a faster pace, by making decisions based on accurate and well-understood data.

Prepare and facilitate pre-sprint activities such as backlog grooming and 3-amigo sessions.

A Few Things About You

A Few Things About You

A keen advocate of using agile and lean methodologies to create value for our customers.

A keen eye for problem solving and putting the customer first

Willing to share your knowledge and experiences to help drive improvement in your team and the department

Strong analytical skills and experience of crafting user stories, use cases, process flow’s and other forms of documentation will be required.

A good understanding and demonstrable experience of analysis techniques including awareness of impact analysis, user interaction design, system interactions, data flow and process mapping.

Excellent facilitation, negotiation and communication skills.

Be able to take a problem and visualise it to the wider business in a form which is easy to understand and talk about.

An appreciation of how things work technically with the aim of facilitating conversations either with the development teams or non-technical stakeholders.

Having experience in line management isn’t essential but we are looking for people that do. By this we mean helping people to grow and achieve their potential rather than just signing off holiday requests, although you’ll need to do that too.

If you’re wanting to really push the boundaries of your BA craft then we’re looking for people to help us define what BA mastery really looks like. You can be a guiding voice to upskill seasoned BAs and help them look beyond their current toolkit.

A Bit About Us

At AO, we want to make sure our customers are happy. When they have a smile on their face, we know we’ve done a good job. It’s at the heart of everything we do, and it’s why our logo is always smiling.

When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too).

We’re passionate, relentless and full of beans, determined to make a difference and change the world for the better. From massive changes to tiny tweaks - making a difference is what keeps us driven.

It started at a pub in Bolton with a £1 bet and a belief that things could be done better!

Why Choose AO?

Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help other people achieve. Those glass-half-full-types who have an appetite for a better tomorrow.

With AO, the sky’s the limit. We’ll support you to be the best version of yourself and always drive your career forward.

We keep things simple. We say things like "treat every customer like they’re your gran" and "make decisions your mum would be proud of" because we’re personal and act with integrity - every day in every action.

We’re forward thinking with both Tech and our people. We know how important family and wellbeing are - flexibility is key to be able to get that balance of life just right, so we operate core hours of 10-4pm to support your lifestyle.

It’s not about where you work, but about how you work and the value you add. This means for most roles, you can split your time working from home, the office, or a coffee shop if that’s where you thrive the most. Whatever the task, project or product, we trust our teams to work together, collaborate and make the sensible choice.

We believe diversity will help us find a better way. We want our workforce to be as diverse as our customers by celebrating, valuing and respecting every individual. We achieve this by nurturing a culture of inclusion where every voice matters. We welcome applications from everyone and we can make adjustments to our interview process according to your needs.

Our Benefits

We’ve designed our benefits to cover everything from big moments to little helps. As well all as the essentials, like pensions and holidays, we’ve got our own "AO Perks" to help you with the little things that matter.

To see all our benefits and perks, visit our AO Benefits page.

· Feel free to have a chat with us about our flexible ways of working.

· You can take up to 5 days out of the business a year to use for development in your role and we’ll cover the cost.

· 25 days holiday (Excluding Bank Holidays)

· At least 5% contribution pension scheme

· Dedicated wellness initiatives that support a healthy work / life balance

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